Customer Sales and Service Advisor

Customer Sales and Service Advisor
Permanent | Full-Time | Waterlooville
Salary:
Up to £29,000 (depending on experience)

Were recruiting a Customer Sales and Service Advisor to join a well-established business based in Waterlooville. This is a varied and engaging role combining account management, order processing, customer support, and administration.

Youll be working in a friendly, supportive team environment where ongoing training and development are a priority. If you're confident on the phone, organised, and enjoy building strong relationships with customers, this could be a great opportunity for you.

The Role:

• Managing inbound customer enquiries from businesses
• Handle inbound calls and emails, providing product and pricing information
• Follow up with customers to ensure order details are complete and correct
• Proactively calling customers to provide updates and resolve issues quickly
• Create and update quotations, including volume, quantities, and technical specs
• Match invoices to delivery notes and maintain accurate customer records in the CRM
• Collaborate with internal teams to monitor stock levels and arrange deliveries

What We're Looking For:

• Excellent customer service and communication skills
• Confident telephone manner and willingness to proactively contact customers
• Strong organisational and time management abilities
• Comfortable working with numbers and pricing calculations (full training provided)
• A team player who can also manage their workload independently
• Solid IT skills, including experience using email and CRM/order processing systems

Additional Information:

• Hours: Monday to Friday, 8:30am – 5pm (flexible start/finish times within this window)
• Early finish on Fridays (on a rota, if working compressed hours)
• Office-based – no weekend work
• Salary:
  Up to £29,000 depending on experience
• Generous holiday package with flexible options
• Company pension, life insurance, and employee discounts
• Casual dress on Fridays

To apply or find out more, please contact Jodie at Rafferty Resourcing.