Direct Support Professional

Job Summary

This position reports to the Program Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position is responsible for training, supervising, advising, and monitor activities of persons served as outlined in their Individual Program Plan or Individual Employment Plan. This position also communicates effectively with program participants, counsels them, and coordinates services for them as needed.

Provides excellent service to both internal and external customers by way of communication and assistance and by way of quality of work.

Essential functions of the position are listed in bold print.

• Assists program participants with developing strategies, making informed choices, and following through on responsibilities.
• Encourages program participants to achieve goals and desired outcomes by assisting with the development of programming derived from participants’ preferences, needs, interests, and strengths.
• Provides program participants with information about community resources available to them and helps with increasing the program participants’ ability to self-advocate.
• Drives program participants to and from appointments, events, stores, activities, etc.
• Ensures program participants have access to appropriate resources and helps with coordination of those resources if needed.
• Provides ongoing assessment of program participants to identify needs and support their capabilities, strengths, and preferences.