Medical Support Assistant; Advanced

Position: Medical Support Assistant (Advanced)
The Advanced Medical Support Assistant (AMSA) serves within the Primary Care Service Line at the Waterloo VA Clinic. This position is in the ICC at the Iowa City VA Health Care System and is the first administrative point-of-contact for Veterans, family, and other visitors. This position will provide introductory administrative support to clinical staff members and Veterans, in addition to overseeing the daily clerical functions of the scheduling of all Primary Care areas.

NOTE:

The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

Major duties include, but are not limited to:

* Demonstrates positive people skills in interactions which reflect caring, service orientation, professionalism, understanding, helpfulness and concern toward Veterans, visitors, and other employees of the Medical Center in both verbal and written communication

* Maintains Veteran rights, confidentiality, and individuality.

* Resolves issues at the lowest level and in a timely manner.

* Set limits/boundaries which are clearly defined within the MSA/Veteran relationship.

* Have Advanced knowledge of medical terminology to ensure that Veterans and other callers are directed to the most appropriate place of assistance. Participate in and independently follow up on team huddles/meetings, sharing information and collaborating with the medical team assuring continuity of care.

* Is the main point of contact for all Secure Messages/Message Manager sent to their team; will either fulfill the request or forward to the appropriate staff for follow up and completion.

* Serves as an expert in the department for scheduled and unscheduled visits.

* Maintains flexibility in adapting to changes in schedule and workload. Assists other team members willingly.

* Prepare reports in various formats and present data to various organizational levels.

* Screens call and determine if the call requires attention from a Registered Nurse, Licensed Practical Nurse, Provider, or other designated professional.

* Maintains and secures medical records as appropriate and in accordance with the Health Insurance Probability and Accountability Act of 1996 (HIPAA).

* Enters appropriate information into the Veterans electronic medical record.

* Assures appropriate forms including and documents are presented, sent out, or completed by the Veterans.

* Facilitates Release of Information for records and documents being received from outside facilities monitor and track the progress of received required information.

* Provides advanced clerical support to the area they are assigned, including support to any staff member.

* Sets deadlines and priorities, adjusting the flow to help meet those deadlines and workload.

* Obtains and monitors the use of services, supplies, and equipment for their offices area.

* Updates Veteran's demographic information to include the following: address, phone number, insurance, preferred method of communication, guardianship reminder, and other information as new programs are added or changed.

* Receives and responds to inquiries via Secure Messaging, Message Manager, VAR, VEText, letters, or phone calls. These can include getting information to Veteran care teams through the entry of a note into the CPRS system and alerting the appropriate clinical staff member, requesting tests or medications, questions on appointments, scheduling, and various other inquiries. The MSA can recognize and refer urgent inquiries to clinical staff for immediate action as needed.

Work Schedule:

Monday - Friday, 8:00am - 4:30pm

Telework:
Not eligible for telework

Virtual:
This is not a virtual position.

Functional Statement #: 00000

Relocation/Recruitment

Incentives:

Not authorized

Permanent Change of Station (PCS):
Not authorized