LTSS Service Coordinator - Eastern Iowa

LTSS Service Coordinator

Location: Candidate will meet face-to-face with patients in the following counties and will be assigned a territory based on their location.

• Wapello
• Tama
• Jasper
• Marion
• Lucas
• Wayne
• Fayette
• Black Hawk
• Buchanan
• Dubuque
• Johnson
• Louisa
• Muscatine
• Monroe
• Des Moines
• Jefferson
• Howard
• Benton
• Washington

Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as required, with occasional office attendance for meetings or training.

The LTSS Service Coordinator is responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs. In collaboration with the person supported, the coordinator facilitates the Person Centered Planning process that documents the member's preferences, needs, and self‑identified goals. Responsibilities include conducting assessments, developing comprehensive Person Centered Support Plans (PCSP) and backup plans, interfacing with Medical Directors, and participating in interdisciplinary care rounds to support integrated care planning.

The role also engages the member’s circle of support and manages individuals’ physical health (PH), behavioral health (BH), and LTSS needs in accordance with applicable state law, contract, and federal requirements.

• Conduct face‑to‑face program assessments using predefined tools and motivational interviewing techniques to evaluate and coordinate individuals’ waivers (e.g., LTSS/IDD), BH, or PH needs.
• Identify members with potential clinical health care needs, coordinate care with clinical teams, and serve as the single point of contact.
• Manage non-clinical needs of members with chronic illnesses, comorbidities, or disabilities to ensure cost‑effective utilization of long‑term services and supports.
• Document short‑ and long‑term service and support goals in collaboration with the member’s care team, including caregivers, family, natural supports, service providers, and physicians.
• Identify members who may benefit from alternative service levels or other waiver programs.
• Serve as mentor, subject matter expert, or preceptor for new staff and assist in formal training of associates.
• Submit utilization/authorization requests to utilization management with documentation supporting the individual’s care plan.
• Report critical incidents to appropriate internal and external parties, such as state and county agencies (e.g., Adult Protective Services, Law Enforcement).
• Assist and participate in appeals, member grievances, and state audits.
• Travel to worksites and other locations as necessary.

• BA/BS degree and a minimum of 2 years of experience working with a social work agency, or an equivalent combination of education and experience.
• Specific education, years, and type of experience may be required based on state law and contract requirements.

• BA/BS degree in a health care related field preferred.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.