Ice Cream Tours Assistant Manager Ben & Jerry's Ice Cream Factory

Location: Waterbury, VT - Ben & Jerry's Factory

Scope: Full-time

The Magnum Ice Cream Company (formerly a division of Unilever) is now a standalone, independent, EUR 7.9 billion publicly listed company. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences – transforming ordinary moments into lasting memories.

Because we know, life tastes better with ice cream.

We dream big but keep things simple to act fast. If you want to grow with us, make an impact, and shape the future of Ice Cream
, this is the place for you!

The role of the Tours Experience Hospitality Assistant Manager is to assist in managing efficient factory tour operations, while showcasing excellent customer service and living the Ben & Jerry’s 3-part mission daily. Their goal is to drive consumer loyalty and staff satisfaction by managing a fun, safe, clean, and high-energy environment. The Tours Assistant Manager will also support and participate in all other areas of the Hospitality business, including the scoop and gift operations, to provide a seamless overall experience for our guests at the Waterbury Factory.

The Tours Experience Hospitality Assistant Manager will report to the Tours Experience Hospitality Manager.

• Assist in leading a team, ranging from 20 to 50 employees, with a strong emphasis on ensuring that the staff is equipped to service our fluctuating business needs.
• Lead 30-minute Factory Tours for groups of up to 35 people. Deliver articulate information and display confidence and comfort engaging guests in an engaging Factory Tour Experience.
• Assist the Department Manager in the hiring, onboarding and orientation of staff. Conduct staff training and aid in growing and developing team members.
• Manage and train staff on parking lot operations and flow, including directing traffic of both cars and buses/RV’s in our parking lots.
• Maintain effective operations and communications for the department, including customer service, facility & staff appearance, proper cash handling procedures, cleanliness, compliance with all safety and operating standards, and food service and general manufacturing protocols (GMP).
• Ensure that all opening and closing procedures are followed and executed.
• Support weekly financial reporting requirements established by the Department Manager, to include daily sales and deposit reports, purchasing, paid out, vault balance, and monthly transfer logs as well as end of month inventory count and financial month closing process. Provide support in preparation for weekly payroll.
• Assist the Department Manager with overseeing shop inventory, tour sales and inventory levels to ensure proper stock levels. Track and report financial progress of trends and daily operations.
• Accountable for maintaining the accuracy of daily cashing in and out of all registers and cashiers, sales to cash reconciliation, and daily sales summary reports for their shift.
• Collaborate with the Department Manager and the Marketing Coordinator in the implementation of the tour-marketing plan with an emphasis on marketing the tour experience in the local community through innovative donations, and special event programs.
• Manage the inventory ordering process which includes ordering, receiving, storage, and logging of all inventory items. Ensure all invoices are checked and discrepancies brought to the Department Manager’s attention.
• Assist in the coordination and staffing of special events.
• Participate in planning and development meetings with the General Manager, Department Managers, and attending other company meetings and activities to keep informed about the objectives of the Brand.
• Work on special projects as assigned by the Retail Operations team. These may include but are not limited to spreadsheet tracking, presentations at staff meetings and staff memos.
• Participate in first aid and emergency response for Hospitality operations, with the ability to serve as the onsite manager for all emergency situations. Actively support company…