Vermont Healthcare Service Specialist

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Final date to receive applications Date: 02/05/2026

Location:

Waterbury, VT, US

Position Type:
Permanent

Schedule Type:
Full Time

Minimum Salary: $24.59

Maximum Salary: $38.27

The Department of Vermont Health Access (DVHA)'s Health Access Eligibility & Enrollment Unit (HAEEU) is seeking a Healthcare Services Support Specialist I, to be a part of the User Acceptance Testing (UAT) Team. Work in a supportive work environment with a Monday-Friday schedule, eleven paid state holidays, in addition to a robust benefits package.

• The VHSSI position on the UAT Team supports changes within systems used by the other HAEEU teams. Our team is responsible for researching and testing systems used by the public and other teams within HAEEU to support changes and updates needed, offering scripted scenarios to assist with new changes implemented.
• The Healthcare Services Specialist I role has the following responsibilities:
  Knowledge and understanding of changes within the system.
• Research, test and problem solve within systems for Siebel, Portal, or Eligibility, providing scripted scenarios when HAEEU receives information system change or updates.
• Tracking of the four-person team's work to detect resolution and successful deployment and assisting in the development of job aids.
• Acting out work directly with vendors impacting both the front end and back end of the systems used with specific projects currently underway.
• Reconciliation of the different systems to ensure all data aligns with the health exchange and our carrier partners.
• Working closely with other HAEEU teams.

The Department of Vermont Health Access (DVHA)'s mission is to improve Vermonters' health and well‑being by providing access to high‑quality, cost‑effective health care. We have identified three priorities that support our mission:
Advancing value‑based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values:
Transparency, Integrity and Service.

As part of our values of transparency, integrity, and service, we are committed to supporting diversity, equity, inclusion, and accessibility as part of our person‑centered culture. We actively celebrate our colleagues' and future colleagues' different abilities, racial identity, sexual orientation, ethnicity, age, and gender. Everyone is welcome and supported here.

Vermont is a "small but mighty" state. We are ranked as one of the top 10 states to raise a family in 2022. We are nationwide leaders for progressive social and educational policies. We are in Northern New England, 1.5 hours from Montreal and 3.5 hours from Boston. We have beautiful Lake Champlain, the Green Mountains, and year‑round outdoor activities.

This position,
Vermont Healthcare Service Specialist I (Job Requisition #54256), is open to all State employees and external applicants. If you would like more information about this position, please contact Devin Oates es.

Please note that multiple positions in the same work location may be filled from this job posting. Resumes will not be accepted via e‑mail. You must apply online to be considered.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re‑employment (RIF) rights.

Duties are performed in an office setting. Workload is consistently heavy with constant need for prompt and accurate data enter and decision making. Incumbents must be able to function independently, prioritize their own work and multi‑task effectively. Private means of transportation…