Residential Services Coordinator

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Part-Time, Non-Union position

$23.00 per hour with Flexible hours up to 29 hours per week

The position entails comprehensive oversight of a HUD‑subsidized 14‑unit multifamily housing project designated for tenants with disabilities. Responsibilities include both social and administrative duties, such as accounting and management tasks to ensure the smooth operation of the project.

• Work with NSGT residents to identify, access, and coordinate services, including personal care services and linkages to state benefit programs.
• Encourage and motivate residents to engage with providers and participate in their own care/services management.
• Develop and arrange wellness and other educational programs and services for residents.
• Sustain and develop partnerships with community‑based supportive service providers and other community stakeholders.
• Foster a sense of community within the project where tenants can take advantage of and participate in the different services and activities.
• Maintain resident files of forms and related information in a well‑organized system, following HUD guidelines while always maintaining confidentiality.
• Coordinate the timely completion of annual HUD recertifications for each tenant, which determines tenant rent due. Follow up with tenants and third parties as required on missing documentation.
• Work with third‑party HUD consultants or internal staff on the tenant recertification process and the administration of HUD regulations within the building.
• Enforce regulations found in the Tenant Handbook of House Rules to ensure that all tenants experience quiet enjoyment of their apartments. Update the Tenant Handbook of House Rules as needed.
• Work with residents to address complaints and resolve conflicts.
• Maintain a waiting list of prospective tenants to fill vacancies on the project.
• Work with the Operations & Specialty Projects Coordinator to ensure that property issues are addressed, and the building is maintained in a clean and safe manner, in accordance with HUD regulations.
• Complete all necessary reports, activities and tasks related to the maintenance of the HUD contract for the project including contract renewal, audit reviews and inspections.
• Prepare a monthly report on activities for the supervisor and present the report at the monthly Board of Directors’ meeting.
• Develop working knowledge of fair housing standards and HUD Section 811 projects.
• Pursue becoming a resident service coordinator by attending trainings, seminars, and conferences.
• Actively participate in professional development opportunities provided by agency.

Education: Bachelor’s Degree preferred

Experience: Minimum of three years of experience in social services.

Knowledge: Knowledge of HUD regulations preferred

• Effective interpersonal skills
• Excellent writing skills
• Record keeping ability
• Positive attitude/professional demeanor
• Ability to deal with difficult or resistant residents
• Excellent communication skills needed
• Empathy/compassion for elderly, disabled
• Intermediate computer skills including Excel
• Bilingual (English/Spanish)

Valid CT. driver’s license

EOE AA M/F/Vets/Disability

• Dental Insurance
• Vision Insurance
• 401(k) with matching contributions
• Earned Time
• Holiday Pay

Mid‑Senior level

Part‑time

Education and Training

Non‑profit Organizations