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Customer Service Rep

Escalations & Resolution Lead

Job in Waterbury, New Haven County, Connecticut, 06720, USA
Listing for: GT Independence
Full Time position
Listed on 2026-03-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A national personal services firm is seeking an Escalations Manager to resolve complex customer issues and ensure satisfaction. The role involves ownership of escalated issues, collaboration across teams, and continuous process improvement. Ideal candidates will have 3-5 years of relevant experience, strong analytical skills, and the ability to communicate effectively in delicate situations. This position offers opportunities for professional growth in a flexible and supportive work environment.
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