Main Line Service Advisor

Main Line Service Advisor – Lithia & Driveway

We are seeking a dedicated, customer-focused Main Line Service Advisor to join our high-performing team. As the first point of contact for service customers, you’ll play a vital role in delivering an exceptional service experience while maximizing sales opportunities.

Pay: $5,000 - $10,000 monthly - based on performance
Incentives & Bonuses: available based on key performance metrics
Employment Type: Full-Time

• Greet customers promptly and courteously upon arrival.
• Listen to customer concerns and provide expert advice.
• Recommend appropriate services and repairs based on vehicle needs.
• Clearly explain services, repairs, and estimates to customers.
• Upsell additional services and products to enhance satisfaction and performance.
• Maintain accurate customer records and follow up on service requests.
• Coordinate with technicians to ensure efficient and accurate service delivery.
• Drive customer satisfaction and retention through exceptional service.

• High school diploma or equivalent.
• Proven experience in customer service or sales, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to build rapport with customers and provide exceptional service.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency with computer systems and automotive service management software.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.