District Service Manager - Pacific Northwest

Job Description

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Are you ready to make an impact from day one? Join our team! Grow your career at Danaher!

The District Manager is responsible for the service business within the assigned district and for leading the activity of all field service engineers to achieve the district’s service support objectives and business plan. Serves as owner and point of contact for escalated service activity within the district. Responsibilities include achieving/exceeding assigned installation, maintenance and repair targets through effective coaching and development of employees, identifying, and implementing process improvements and changes to increase the group’s effectiveness and value to its customers, and managing the team's job performance and career development.

This position is part of the Field Service Team and will be located in Alaska, California (Nor Cal from Marin, Napa, Yolo, Sac, Amador and Alpine and UP, Bay Area CE Products), Idaho, Montana, North NV, Oregon, Washington, Wyoming. A key requirement is that the candidate must live or must be willing to relocate within a commutable distance of Seattle – Washington or Portland – Oregon.

• Effectively strategize and drive business objective plan, direct and coordinate the daily activities of service personnel to achieve service and business objectives (Revenue/Orders/Margin/OP).
• Communicate and defuse internal and external customer/employee situations and work with other department managers to identify potential improvements in the quality of services and/or support provided.
• Identify service, technical and workflow skills assessment and mentoring to the team.
liDevelop and track performance objectives for the team and effectively address and resolve employee issues.
• Demonstrate effective communication skills, either through team interactions or presentations to clearly articulate business objectives and strategies.
• Handle district company assets including inventory, company cars, and tools.
• Communicate regularly with sales colleagues to drive business objectives.

• Associate’s degree (A.S./A.A.S) or Bachelor’s degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience.
• Business acumen that includes budgeting, logistics and project leadership or management.
• Must possess strong management skills to lead effectively and direct Field Service Engineers to achieve district business objectives.
• Experience developing others through demonstration, coaching, and counseling.
• Experience in a customer‑facing function and working with cross‑functional teams.

• Ability to travel 30–50% travel by vehicle or airplane, including overnight, within the district.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to lift, move, or carry equipment up to 50 lb, any other physical requirements.

• Using and/or servicing mass spectrometry or capillary electrophoresis scientific instruments is preferred.
• 3+ years of current leadership experience managing a group, teams, and/or projects. Field Service or engineering is preferred.

SciEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off,…