Senior Infrastructure Engineer

Description

VBG (Veteran Benefits Guide) was founded by a former active-duty United States Marine with the goal of ensuring that Veterans receive the correct disability benefits in a timely manner. VBG has successfully guided over 35,000 Veterans by submitting their VA (Veteran Affairs) disability claims, resulting in increased compensation benefits for their disabilities that are related to active-duty service. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, Veteran Benefits Guide is committed to advocating for policies that protect the rights and interests of former service members.

The Senior Infrastructure Engineer serves as the senior technical authority bridging Support Services, Dev Ops, and IT Security, ensuring secure, reliable, and efficient service delivery across VBG’s multi-site environments, including the Las Vegas headquarters and San Diego office.

This role is accountable for architecting, implementing, and operating VBG’s hybrid and SaaS-first infrastructure, spanning on-premises systems, cloud platforms, and enterprise SaaS services. The Senior Infrastructure Engineer owns infrastructure architecture, network engineering, identity and access management (IAM), and cloud platform design, ensuring scalability, security, cost efficiency, and operational resilience.

Beyond day-to-day operations, the role drives enterprise automation, enables security frameworks, and serves as the Tier 4 escalation authority, bridging traditionally siloed teams to deliver resilient, secure, and well-governed IT services aligned with modern infrastructure engineering and reliability standards. This role is classified under IT Systems Infrastructure Engineering and does not align with facilities or industrial infrastructure engineering roles.

This position is open to candidates located in the following states:
Arizona (AZ), California (CA), Washington (WA), Nevada (NV), Utah (UT), Illinois (IL), Ohio (OH), New Jersey (NJ), Virginia (VA), North Carolina (NC), and Florida (FL).

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Serve as the Tier 4 escalation authority for infrastructure-related incidents, owning complex troubleshooting and resolution across multi-site environments.
• Define, track, and report infrastructure reliability and service metrics, including uptime, incident resolution time, and service health indicators, in partnership with Support Services staff.
• Provide technical mentorship and escalation guidance to Support Services staff and enable cross-training for site-based users to support baseline operational continuity.

• Architect, implement, and maintain hybrid and SaaS-first infrastructure, including on-premises systems, cloud platforms, and secure access services.
• Administer and optimize enterprise operating systems including Windows Server, Windows 10/11, MacOS, and Linux.
• Design, operate, and optimize virtualized and cloud environments (VMware, Hyper-V, AWS, Azure) with a focus on scalability, reliability, and cost efficiency.
• Establish and maintain Infrastructure as Code (IaC) standards using Terraform, Cloud Formation, Ansible, Puppet or equivalent tools to ensure repeatable and auditable deployments.

• LAN and Wi-Fi platforms (Unifi Dream Machine SE, switches, access points)
• SD-WAN, VPN, and secure remote access solutions (Rapid Scale Velo Cloud, Forti Gate EMS)

Ensure network architectures align with Zero Trust access principles, reliability standards, and business continuity requirements.

• Partner with Dev Ops teams to integrate infrastructure into CI/CD pipelines (Git Hub Actions, Jenkins, Azure Dev Ops).
• Design and support containerized platforms using Docker and Kubernetes to enable scalable application delivery.
• Lead infrastructure automation for…