Campstore Lead

Join the Snow Peak Team

The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication—and they’re serious about play.

At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn’t just a pastime—it’s essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.

• Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.
• Express curiosity and creativity by taking initiative and being resourceful.
• Understand your effect
  —how your contributions shape the team, the customer experience, and the Snow Peak community.
• Make a memorable impact by being approachable, respectful, responsible, and joyful.
• Value all people for their skills, experience, and unique perspectives.

The Campstore Lead associate is a brand ambassador and key frontline leader for Snow Peak, ensuring an exceptional experience for Campfield guests visiting the Campstore. Reporting to the Campstore Manager, this position supports the daily operations of the Campstore and café while providing guidance, training, and leadership to the team. The Campstore Lead helps drive sales, customer engagement, and operational efficiency, ensuring smooth execution of both retail and food service functions.

• FLSA
  :
  Non-exempt
• Status
  :
  Full Time, Benefit Eligible
• Compensation
  : $22-$26/hr
• Reports To
  :
  Campstore Manager
• Schedule
  : 32-40 hours per week. Required availability on evenings, weekends, and holidays. Some schedule flexibility required and my include overtime.

• Support all daily operations at the Campstore, including food prep, food service, retail support, restocking, inventory replenishment, inventory control, ordering by placing items in shopping carts and letting the manager know what is needed and cleaning.
• Deliver an exceptional guest experience, answering questions and escalating issues as needed.
• Process customer transactions accurately and efficiently in alignment with POS procedures.
• Assist with sales and merchandising which includes display building, of gear, apparel, supplies, and food & beverage.
• Educate customers on brand history, products, promotions, and events.
• Increase sales and rentals by engaging customers, asking open-ended questions, and making relevant recommendations.
• Maintain a clean, organized, and welcoming environment.
• Ensure compliance with health, safety, and security guidelines.
• Help train new employees with guidance and support.

• Act as Manager on Duty (MOD) when leadership is unavailable.
• Support onboarding, training, and development of team members.
• Lead by example in customer service, product knowledge, and operational efficiency.
• Foster a collaborative, positive, and team-oriented work environment.

• Follow and reinforce opening and closing procedures.
• Assist with inventory management, restocking, and loss prevention.
• Support visual merchandising and in-store product displays.
• Ensure team compliance with food handling, alcohol service, and retail policies.
• Participate in community events and brand engagement initiatives.

• Engage in Snow Peak’s Leadership Development Program, rotating through specialist roles in Gear, Apparel, Community Outreach, and Sales Optimization.

• Perform other duties and projects as assigned.

• 2+ years of experience in retail, and/or hospitality
• Experience leading a team
• Valid Food Worker Card
• MAST Alcohol Serving Permit (or ability to obtain).

• Extraordinary customer service
• Excellent problem-solving skills
• Basic mathematics and cash handling
• Basic knowledge of operating…