Quality Systems Senior Associate, Document Management and Supplier Quality

The role is responsible for the administration of the document control, training and supplier quality processes within the electronic Quality Management System (eQMS). The incumbent will partner closely with users of the QMS to create, revise, and maintain controlled documents and associated training required to support GxP operations. Additionally, this role will support the activities required to qualify and maintain qualified GMP suppliers.

• Serve as the Document Coordinator for the document workflows in Master Control. Edit documents to conform to established templates and quality standards including grammar, formatting, and consistency. Partner with stakeholders to ensure document effective dates align with quality requirements and timelines.
• Serve as the Training Coordinator for the document workflows in Master Control. Set training due dates, assign training courses to Job Codes, and assign Job Codes to applicable Trainees.
• Oversee Master Control User management activities including onboarding and offboarding of Users.
• Provide orientation and training on Master Control for New Hires to facilitate smooth system adoption.
• Manage the distribution, tracking, and follow-up of GMP supplier questionnaires.
• Liaise with material suppliers to address material defects and quality‑related concerns.
• Act as primary point of contact for Master Control User questions and help requests. Troubleshoot system and document issues.
• Work with Master Control to investigate and remediate system performance.

• Minimum of 5 years in document control experience
• Minimum of 5 years of experience working within an eQMS

• Advanced proficiency in Microsoft Word, Excel, and Power Point
• Strong knowledge of English grammar with keen attention for document formatting and cosmetics
• Proficiency in using and administering electronic systems
• Ability to troubleshoot, diagnose, identify, and resolve issues through effective follow‑through
• Desire to work with Users and provide excellent customer service
• Highly organized, self‑motivated critical thinker with strong interpersonal and business communication skills
• The desire and ability to work in a fast‑paced, start‑up environment