Food & Consumables Coach

Overview

Position Summary... What you ll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback. Tour to Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives, merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model managing and supporting customer service initiatives for example store of the community and community outreach programs, ensuring customer needs complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

• Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
• Provides supervision and development opportunities for hourly associates by hiring, training and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.
• Maintains a culture of Respect for the Individual by building high-performing teams, embracing differences in people, cultures, ideas and experiences; creating a workplace where associates feel seen, supported and connected through a culture of belonging; creating opportunities for all associates to thrive and perform.
• Demonstrates integrity, serves customers and members, and acts with professionalism by upholding Walmart values and supporting the goal of becoming a regenerative company through actions that positively impact associates, customers, members and the wider community.
• Delivers results for customers and members by putting the customer first, applying EDLP and EDLC business models to plans, and delivering decisions based on data insights and analysis.
• Strives for excellence by fostering curiosity, taking calculated risks, and driving continuous improvements; encourages learning from mistakes and supports the adoption of new technologies and skills.
• Collaborates with leadership to attract and retain top talent, empower and develop talent, recognize contributions, and promote a sense of belonging.

• Minimum Qualifications
• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms, acknowledgement that the position…