Customer Service Support Specialist

Schedule: Full-time | On-site | 8:00 AM – 5:00 PM

Compensation: $60,000–$70,000 base + bonus

This is not a call-center role.

We’re hiring a Customer Service Specialist to join a growing B2B organization that designs and manufactures structural steel pallet racking and warehouse storage systems for customers across the U.S., Canada, and Mexico. This role supports a blended team and works closely with multiple internal functions, including sales, operations, and logistics.

This position is ideal for someone who communicates clearly, works independently, and understands how to add value beyond basic customer support.

What You’ll Do

• Serve as a primary point of contact for customer inquiries via phone and email
• Resolve issues and follow requests through to completion
• Coordinate with internal teams to ensure accurate order processing and timely delivery
• Support multiple business functions within a blended team environment
• Educate customers on additional products and services when appropriate
• Identify trends, recurring issues, and opportunities for process improvement
• Maintain accurate documentation and updates within CRM systems

What You’ll Bring

• Strong written and verbal communication skills
• Experience in a B2B customer service or support role
• Comfort working independently without micromanagement
• Ability to manage multiple priorities in a fast-paced environment
• Experience using CRM systems
• Degree preferred

Why This Role

• Not a high-volume call center
• Direct exposure to multiple areas of the business
• Trusted autonomy and ownership of your work
• Opportunity to grow within a stable, well-established manufacturing organization