Advanced Patient Services Representative, Ophthalmology

Overview

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

• Manage patient interactions and administrative tasks; provide exceptional customer service.

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
• Skills, Knowledge and Abilities: Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and staff; ability to communicate effectively and professionally.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills; empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail in entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure; demonstrate discretion and protect patient privacy.
• Adaptable and able to work under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills; address patient concerns and escalate complex problems when necessary.

• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Standing and walking during each shift; ability to grip, reach, bend, kneel, twist, and squat to perform duties.

From day one, Mercy offers outstanding benefits — including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.