Policy Servicing Representative - Control Desk

Job Description

The Policy Servicing Representative Control Desk creates cases in several portals, manages documents received, and processes internal and external requests with high quality and in a timely manner.

• Validate and obtain the required information or support from the Underwriting team or intermediaries for certificate of insurance issuance.
• Document cases and maintain updated notes in our core systems.
• Index documents and emails to the queues of the responsible teams.
• Create cases in our systems and assign them to the issuance team and underwriters.
• Issue auto vouchers in the system. Analyze the policy term and units included in the policy.
• Serve as receptionist backup, including answering calls, scanning documents, and assisting walk-ins.
• Perform special projects and other related duties as assigned.

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Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.