Lead Network Technology

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This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo.

Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

• Troubleshooting and Issue Resolution:
  Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
• Collaboration and Coordination:
  Work with teams, coordinate with vendors, support projects, collaborate with business partners in Dev Ops, and interact with customers.
• Documentation and Reporting:
  Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.
• Support users of the Probe systems and Probe platforms.
• React to incoming trouble tickets and user chats, performing health checks and troubleshooting issues within Probe tools.
• Work with other AT&T teams and the vendor(s) to find and test solutions for previously unknown issues.
• Test and troubleshoot user issues, including defining the issue with the user and replicating it in the tool.
• Track issues referred to vendors as bugs or feature requests.
• Provide guidance and support to vendors as they resolve those issues.
• May require an on‑call rotation, including late nights, weekends, and holidays to support a 24x7x365 environment involving hands‑on troubleshooting of SDN and COTS‑based elements of all probing elements in emergencies.
• Participate and lead weekly calls with the user base to discuss the probing tools, including new features, ongoing issues, and novel user stories.

As a Lead Network Technology Support, you will be recognized as an expert, creatively resolving complex issues with broad and in‑depth knowledge. You will lead significant projects with strategic autonomy, mentor less experienced staff, implement long‑term plans impacting the organization, and frequently collaborate with senior leadership. You will oversee fault management and lifecycle management processes, coordinate with Dev Ops, product development, and engineering teams, and manage change procedures for network reliability and performance improvements.

You will ensure the reliability and continuous operation of AT&T’s optical, IP core, mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end‑to‑end services.

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function, including work related to fuel tanks, emergency and standby generators, boilers, hazardous waste, batteries, manholes, vaults, water wells, construction projects, water discharge, or air emissions.

• Required Experience
  • 5+ years of experience troubleshooting the 3G/4G/5G Mobility Network or a similar technically advanced network.
  • 2+ years of experience with Wireshark or a similar network trace analysis tool.
  • Strong communication skills.
  • Strong presentation skills.
  • Strong ability to troubleshoot complex technical issues.
  • Ability to work in a fast‑paced environment while maintaining focus on goals.
• Desired Experience
  • Probing and tracing tools in a large network.
  • Experience in a cloud environment (AT&T Network Cloud, Azure, AWS, etc.).
  • Remedy‑based ticketing system.
• Desired Qualifications
  • AOTS-Mobility.
  • Ped‑WO (IWOS).
  • AOTS-Change Management.
  • Service Now based change management system.
  • Service Now based fault management system.
• Desired Education
  • Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations or equivalent…