Sr Software Engineer - ServiceNow CSM

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Are you ready to join the Un-carrier movement?

The Sr Software Engineer is essential for designing, implementing, and deploying scalable software solutions that meet customer requirements and support high availability environments. The position focuses on enhancing our Service Now CSM module - including Case Management, Knowledge, customer Portals, Automation frameworks and Integrations-using modern engineering approaches, workflow automation, and best-practices. The role involves collaborating with engineers to develop software components using technologies such as virtualization, microservices, software-defined networking, network functions virtualization, and big data.

It requires independent judgment to resolve technical issues and make recommendations for software design and implementation. Success is measured by the ability to deliver effective software solutions that integrate with system protocols and meet business and technical requirements. The work impacts organizational capabilities by enabling advanced software systems that improve operational efficiency and customer experience.

We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the ’Un-carrier’ and make a tangible impact! Our team is dynamic where no day is the same, and we are diverse and inclusive passionate about growth and transformation. If you're up to the challenge, apply today!

• Develop software solutions and conduct tests to drive engineering projects and ensure quality deliverables
• Contribute to design innovations that improve systems, processes, or services using new frameworks and industry best practices
• Collaborate with technical teams to deliver solutions and mentor others through knowledge sharing and training sessions
• Support technology strategy by evaluating and applying current technologies that align with business goals
• Create clear documentation for software code, system designs, and business requirements to support knowledge sharing
• Also responsible for other duties/projects as assigned by business management as needed

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• Acceptable areas of study include Computer Science, Software Engineering, Information Management or equivalent experience in field (Required)
• 4-7+ years - Technical engineering experience within the Service Now platform. Minimum of 2 years within Service Now's CSM module. (Required)
• Service Now
  
  Certifications:
  
  Certified System Administrator (CSA) (Required)

• Expertise in JavaScript, Glide API, REST integrations, Flow Designer, client-side scripting
• Analytical skills to troubleshoot workflow issues, optimize processes, and interpret service data (Required)
• Deep understanding of Service Now CSM module - Case Management, Customer Portal, Knowledge Management, Foundational Data (Accounts, Contacts, Products, Contracts) (Required)
• Communication (Required)
• Technical writing and documentation expertise (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
Yes

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Base Pay Range: $113,600 - $205,000 Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in…