ERP Application Analyst

Location: Ridgefield
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** join our team and experience endless career possibilities
**** if you are an existing employee, please navigate to the internal job posting using this link:**$9925/.htmld
** pledge for success:
** we are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.
** position summary:
** reporting to the erp systems manager, the erp application analyst role is to collaborate with key stakeholders, vendors, and other it staff to innovate and implement services and functionalities within an assigned portfolio of applications and to specialize in the workday application. This includes leveraging existing data and technology as well as scoping and defining new technology requirements. This role will deliver support to all departments and end users related to application implementation, maintenance, enhancements, and overall performance.

The erp applications analyst role is not authorized to provide services to parties external to cowlitz tribal gaming authority.
** primary duties and responsibilities:
*** promotes superior guest service.
* maintains, and perpetuates a positive organizational culture according to the principles of the spirit of tâlícn and the core values of ilani.
* lead support efforts for end user inquiries related to application incidents and new requests utilizing a ticketing system to create, modify, track, and update tickets.
* prioritize, schedule, and implement defect fixes and enhancements.
* communicate with key stakeholders’ impact, plan, and timing of defect resolution.
* coordinate, lead, and implement preventive maintenance, patches, and upgrades.
* subject matter expertise working with and mastering workday solution.
* support, monitor and create integration solutions within workday and 3rd parties.
* work with and maintain the highest security standards within workday, following approved procedures, to ensure security is maintained within the system.
* lead, assess, and train business units on the operation and functionality within workday, while providing best practices and looking for improvements.
* in-depth knowledge of business unit that is being supported.
* super-user for workday solution with the assigned unit.
* facilitate regular scheduled meetings with business unit to ensure alignment and needs are being met.
* provide tier ii support for escalations related to application functionality, installation, and upgrade requirements.
* document solutions and results, analyze trends, make recommendations to improve processes, and implement change to mitigate risk of future defects.
* project management – gather business requirements and translate into technical requirements, create standard pm documentation, facilitate, and lead cross-departmental project with multiple stakeholders.
* quality assurance and testing – create use cases, unit tests, and test solutions in support of both existing and new applications under consideration for purchase.
* technical documentation – create and maintain application overviews, capturing all necessary data points.
* training support – provide support to business partners and hr training organization related to assessing application training needs on functionality, features, and best practices.
* software requirements: data flow diagrams, logical models, and infrastructure requirements.
* responsible for the creation and maintenance of application security matrices, process, and procedure documentation, troubleshooting documentation, faqs, business continuity plans, and vendor support information
* vendor management: support third party applications, integrations, and manage the vendor relationship related to account management and escalations
* communication: provide timely, appropriate communication on…