Technician - Heavy Equipment Field

Join Our Team at Mac Allister Machinery!

At Mac Allister Machinery, we provide top-quality service and repair for equipment. We are currently seeking a motivated and skilled Heavy Equipment Field Technician to join our team. You will have the opportunity to showcase your expertise and make a significant impact on our customers' success.

• Positive and inclusive work environment that fosters growth and development.
• Supportive team values collaboration and offers a rewarding workplace.
• Access to excellent resources and training to enhance your skills.
• Competitive compensation and benefits package.
• Mentor opportunities for continuous learning and career growth.
• Stability—Mac Allister has been in business since 1945.

The position is responsible for troubleshooting and repairing equipment and performing mechanical services on new and used equipment in the field. The role engages in face-to-face customer service interactions and is also responsible for housekeeping and properly maintaining company-issued vehicles, tools, and equipment.

• Follow strict safety protocols, using proper PPE as required.
• Troubleshoot, diagnose, and repair equipment in the field.
• Complete all required reporting for service time accurately and efficiently, including writing service reports, allocating time to each job, tracking parts charged, and parts returned.
• Maintain customer satisfaction by understanding customer needs and deadlines, and attempt to complete scheduled repairs and service as safely, timely, and accurately as possible.
• Maintain company-issued equipment and tools, keeping them in good working order.
• Adhere to all safety rules and maintain good housekeeping (5S) in the work area.
• Keep customers updated on job status and advise them of any issues or stopping points that may cause delays.
• Carry a company cell phone and be available 24/7.

• High school education or equivalent; technical background from a vocational school in diesel equipment repair.
• 3 to 5 years of mechanical experience with equipment, preferably Caterpillar; strong working knowledge of hydraulics, power‑train, and electrical systems.
• Solid understanding of work‑area metrics and responsibility for improving metrics and results; understands 6 Sigma and applies initiative.
• Excellent problem‑solving and troubleshooting skills; can identify problems, solicit opinions, and offer solutions; interprets and applies policies, procedures, and guidelines.
• Responds to customer requests with urgency, treating customers as highest priority; keeps commitments and follows through on requests.
• Projects professionalism with internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers.
• CDL required.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

Mac Allister Machinery Co Inc. is an Equal Opportunity Employer (EEO).