Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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Our company believes in the power of people helping people. We aim to provide help and inspire confidence in our clients, associates, and communities, and we strive for a high performing, connected culture where everyone belongs.

• Provide leadership to a customer-centric team of associates and manage a single H&R Block tax office.
• Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
• Be a knowledgeable resource on tax topics and products for associates.
• Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts are resolved.
• Lead daily activities to ensure all tax office associates complete work on time with attention to quality, priorities, and goals.
• Build an engaging team environment by training and coaching associates to meet Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and address performance concerns in collaboration with the Associate Relations Center.

• Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with the ability to use MS Office; able to work independently with minimal supervision.
• Customer-centric mindset; passionate, determined, and resilient.
• Ability to work a flexible work schedule and adapt to business needs.
• High school diploma or equivalent or higher.
• Multi-unit people management experience in retail, restaurant, banking, or related industry (preferred).

• Employee Assistance Program with Health Advocate and the Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Check out all available benefits at

We are committed to building a Connected Culture where trust, care, and connections help us work together, and every team member can bring their authentic self to work and belong to a larger team. H&R Block is an equal opportunity employer and celebrates workplace diversity regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.