ER Patient Access Representative

Category Patient Financial Services
Department Patient Access
Schedule Full-Time
Shift 11:00pm - 7:00am

• Greets all patients and guests in initiating check in process.
• Obtains and verifies accurate patient identification & demographic data to confirm or update the patient’s record while maintaining confidentiality for information.
• Is responsible for completing eligibility of insurances presented and possibly offering some financial counselling as well as conducting point of service collections.
• Is responsible for completing registration for all admission processes while providing customer service in person and via phone.
• Responsible for switchboard during all working hours.

• HS diploma or GED and copy must be available.
• Excellent customer and clerical experience needed.
• Candidate must be able to multi-task while being detail oriented and have computer skills with at least 40 wpm.
• Must be team orientated but also able to work independently.
• Job can require long periods of standing and walking as well as repetitive standing and sitting.

• Medical and insurance experience
• Medical terminology
• Fluently bi-lingual