Housekeeper - WorldMark Blaine

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.

• Cleans resort units – Includes sleeping quarters, kitchens, bathrooms, and living rooms:
  Maintain and adhere to housekeeping detail standards, clean, vacuum, dust, and sanitize bathrooms, kitchens, and lobbies, make beds, replenish supplies such as kitchenware and toiletries, sort, count, fold, mark, or carry linens. Observe precautions to protect guests and guest property, and report damage, theft, and found articles to supervisors. (60% time)
• Maintain positive customer and associate relationships – Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction, handle guest issues to resolution, and promote a culture of service recovery. Escalate outstanding inquiries to management when necessary. Promoting teamwork and quality service through daily communication and coordination with other departments. (10% time)
• Ensure compliance with internal and external standards – Includes Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
• Build a “Count On Me” culture – Continuously exhibit the company’s philosophy: be responsive to the needs of guests, associates, and all contacts, be respectful, and deliver a great experience. (10% time)
• Performs other duties as needed (5% time)

• Education
  • High School diploma or equivalent preferred
• Training requirements
  • N/A
• Knowledge and skills
  • Detail oriented with organizational skills
  • Familiarity with cleaning products and equipment
  • Ability to read and comprehend routine instructions, short correspondence and memos
  • Ability to give high priority to customer service
  • Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
  • Must be people oriented and able to work independently or with others as needed
• Technical Skills
  • Has knowledge of general cleaning concepts
  • Has knowledge of cleaning chemicals
  • Has experience with cleaning tools and equipment
• Job experience
  • Six months related housekeeping experience
• Unless there is a legal requirement, experience will be accepted for the education requirement.

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include (temporary and/or seasonal associates are ineligible for Paid Time Off):

• Medical, Dental, Vision
• Flexible spending accounts, Life and accident coverage, Disability
• Paid time off including 12 vacation days and 6 holidays per year, prorated based on your hire date
• Sick leave in accordance with applicable laws and/or ordinances
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure)
• Legal and identity theft plan, Voluntary income protection benefits
• Wellness program (subject to provider availability), Employee Assistance Program

Generally starting at $18.00 - $18.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.