Hotel Transportation - Shuttle Coordinator

100 N Hayford Rd, Airway Heights, WA 99001, USA

Posted Monday, December 22, 2025 at 11:00 AM

Facilitate all calls coming to Northern Quest Resort & Casino related to Limousines, shuttles and transportation. Achieve results in accordance with the objectives, performance and quality standards established by Northern Quest Resort and Casino.

• Ensures compliance with the Kalispel Tribe of Indians
  - Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.
• Manage calendar and scheduling of drivers.
• Answer all telephones / radios within three rings.
• Presents a friendly, professional non-rushed approach when answering phones. Follows proper phone etiquette and consistently provides first-class guest experience.
• Obtain any information necessary to assist the guest/team member quickly, accurately, and pleasantly.
• Answers guest/team member questions about the Resort and local area or inquiries pertaining to Resort Transportation services and travel directions.
• Responsible for golf cart check out to appropriate departments during summer concert series.
• Maintains a positive upbeat attitude, being highly “in tune” to guest/team member’s questions and needs. Works to ensure that all inquiries, concerns, or complaints are properly handled.
• Familiar with the day’s activities, special events, and promotions.
• Use proper interpersonal skills when dealing with customers and other Team Members.
• Works as a team with other Team Members to maintain the best service standards available.
• Maintain four star/four diamond service standards.
• Have knowledge of the Camas Club and its policies and procedures.
• Fulfill any reasonable work requested by a Manager or Supervisor.
• Share information with other departments to facilitate their successful performance.
• Ensure guest confidentiality standards are followed.
• Responsible for maintaining a good attendance record.
• Ensure control/protection of company assets.
• May be required to be a panelist for the Internal Review Hearings.

This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

• This job has no supervisory responsibilities.

• High school diploma or general education degree (GED)

• Three to six months’ related experience and or/training; 1-2 years related college courses a plus.
• Experience in a four star/four diamond hotel preferred.

• Must be computer literate with working knowledge of Microsoft programs and other computer software.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to maintain effective working relationships with department head and employees.
• Excellent organizational, communication and interpersonal skills.

• Ability to obtain and maintain a Kalispel Tribal Gaming License.
• Available and willing to work nights, weekends and holidays as required.
• Hepatitis A & B vaccinations are required as a condition of employment.

• Requires the ability to lift and/or move objects weighing up to 50 pounds.
• Constantly requires the ability to give and receive detailed information through verbal communication.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands and/or fingers.
• Often requires walking or moving about to accomplish tasks.
• Frequently requires standing and/or sitting for sustained periods of time.
• Occasionally…