General Manager

Overview

Are you ready to shape the future of hospitality at Suncadia Resort? We are seeking a General Manager who will lead with purpose, raise the bar on service, and build a strong operational foundation that enables our teams to focus on delivering exceptional guest experiences. As General Manager, you will provide strategic and hands-on leadership across all areas of the resort, including guest services, sales and revenue management, engineering, and property operations.

You will thoughtfully lead change by implementing clear processes, systems, and standards that create consistency and stability, allowing teams to work with confidence and deliver elevated, personalized service.

You are a leader who expects excellence and inspires it in others. Through strong people leadership and a values-driven approach, you will foster a culture where employees are empowered to grow, take ownership, and continuously level up performance. You will guide the organization through evolution and improvement while maintaining a steady focus on service, quality, and results. In close partnership with the marketing team, you will ensure alignment on brand positioning and guest experience initiatives, bringing the Suncadia story to life at every touchpoint.

You will lead the senior hospitality leadership team to drive operational excellence, service innovation, and continuous improvement, consistently delivering distinctive and memorable experiences.

We are looking for a leader who is passionate about people, committed to service excellence, and invested in building strong, meaningful connections within the Roslyn and Cle Elum communities.

Annual Salary Range: $ - $

There's no place like Suncadia.

Suncadia Resort is a 6,400 acre mountain resort community located in the Cascade Mountains, just 90 minutes east of Seattle. Where you can be in nature, and true to yours. Suncadia Lodge has 254 full-service guest suites and penthouses, newly renovated in fall of 2025 along with a newly renovated lobby and restaurant. The Inn has 18 boutique guest rooms and suites and an updated full-service upscale restaurant.

Additionally, Suncadia operates is the Property Manager for over 175 luxury vacation rentals within the community. Suncadia has two 18-hole golf courses, a Swim and Fitness Facility, miles of trails, and numerous other recreation amenities.

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our team members is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

* Some benefits may vary based on job classification

· Foster a guest service-focused culture by implementing and maintaining a culture that consistently exceeds expectations, ensuring that guests receive exceptional service and memorable experiences

· Lead positioning of the property, providing innovative and creative strategies to effectively differentiate the property from competitors with goals to consistently deliver a 4-diamond resort experience

· Develop and implement strategic and tactical plans to achieve business objectives, consistently delivering accurate forecasting projections and implementing effective adjustments as required to balance quality and profitability in-line with investor expectations

· Drive…