Hotel Housekeeping Coordinator

Hotel Housekeeping Coordinator – Northern Quest Resort & Casino

The Hotel Housekeeping Coordinator, under the supervision of the Manager, supports the hotel's housekeeping department by managing administrative tasks, coordinating schedules, and ensuring smooth communication between housekeeping staff and other departments. This role ensures that operational efficiency and high cleanliness standards are maintained throughout the Hotel.

• Promote and support a culture of excellence by modeling STRC values, delivering exceptional guest service, and upholding the highest standards of professionalism and ethics.
• Provide exceptional guest service throughout all interactions.
• Coordinate daily housekeeping operations, including staff schedules, room assignments, and task allocation.
• Maintain accurate records of room status, cleaning reports, and inventory usage.
• Communicate with Front Office and other departments to ensure smooth guest service and timely room readiness.
• Monitor housekeeping supplies and equipment, requesting replenishments as needed.
• Assist in training and onboarding new housekeeping staff.
• Support Housekeeping management in preparing reports, audits, and attendance tracking.
• Handle guest requests related to housekeeping efficiently and professionally.
• Ensure compliance with health, safety, and hygiene standards.
• Attend required meetings and actively contribute to effective communication between all departments.
• Proactively identify operational issues, recommend solutions, and follow up appropriately.
• Demonstrate dependability and reliability by maintaining regular, punctual attendance and consistently fulfilling assigned shifts and responsibilities.
• Create, maintain, and facilitate a positive and safe work environment; promote healthy team member relations and report concerns to appropriate personnel.
• Perform other duties as assigned.

• Exposure to secondhand smoke in designated casino areas.
• Moderate to loud noise levels and flashing lights, consistent with a gaming environment.
• Continuous operation in high‑surveillance areas monitored by video for compliance, safety, and security.
• Fast‑paced work with frequent interruptions, high guest interaction, and shifting operational priorities.
• Exposure to extreme and varied temperatures.

• High School diploma or equivalent (GED).
• Two (2) years of hotel housekeeping operations experience, preferably in a Casino/Resort environment.
• Experience performing efficiently while managing multiple tasks in a fast‑paced work environment.
• Willing and available to work varied schedules, including nights, weekends, holidays, and special events.

• Demonstrate strong attention to detail.
• Utilize computer systems effectively, including learning and operating LMS and Housekeeping software.
• Work independently, exercise sound judgment, and follow established procedures.
• Communicate effectively with guests, team members, and external contacts. Read, write, and speak English fluently.
• Maintain a positive, professional, and productive demeanor.
• Demonstrate strong knowledge of hotel housekeeping procedures, cleaning chemicals, and equipment.
• Perform effectively under urgent or high‑stress conditions.
• Move efficiently throughout the work area.

• Obtain and maintain a valid gaming license with the Spokane Tribal Gaming Commission.
• Attend required training sessions.
• Perform duties in full compliance with applicable laws, internal controls, and casino policies.
• Ensure minors are not permitted to gamble, loiter in gaming areas, consume alcohol, or purchase tobacco.
• Maintain working knowledge of regulations, ordinances, and department procedures.
• Consult internal control manuals as needed for guidance.
• Report any suspected illegal activity to Security or management.