LIMS and Instrument Support Specialist

LIMS Application and Instrument Support Specialist

Lab Answer is the leading and largest laboratory informatics consultancy; combining science, laboratory, regulatory and information technologies. We have the people, processes, methodologies, IP and experience to deliver comprehensive laboratory informatics solutions.

Lab Answer has architected, implemented, deployed and/or supported hundreds of major scientific informatics systems across more than a thousand laboratories. Lab Answer performs significant laboratory automation work in pharmaceuticals, bio-pharmaceuticals, medical devices, forensics, and life sciences research laboratories spanning research, development and manufacturing/QC operations.

The Lab Answer team has a rare combination of laboratory science, IT, business and regulatory expertise. We specialize in helping companies strategize, architect, implement and support scientific data management and laboratory automation projects.

Travel Requirements: The position is based in the Bothell, WA area region. No travel is required.

• Work with more senior level project resources to integrate and maintain laboratory instrumentation and applications.
• Assist with site configuration and implementation of STARLIMS.
• Work with end users and management to analyze and document user needs.
• Participate in and facilitate meetings.
• System configuration and administration.
• Provide operational support for STARLIMS.
• Coordinate with equipment manufacturers to install, maintain and troubleshoot instruments and instrument controllers.
• Provide support for laboratory computers.
• Contribute to the planning and implementation of application releases, data changes, and configuration changes.

• LIMS and/or ELN Experience (Preferably STARLIMS)
• Lab Instrument Experience (Preferably Support Experience)
• Bachelor’s Degree (Preferably in Microbiology, Chemistry, etc.)
• Great Oral and Written Communication Skills
• Excellent written and verbal communication skills
• Excellent organizational skills

Lab Answer is pursuing a contract with the Food and Drug Administration (FDA) Office of Regulatory Affairs (ORA) for the continued implementation, deployment, integration, training, testing, and support of FDA’s Laboratory Information Management System (LIMS). The new contract is anticipated to be awarded in late July, 2016 for a period of 7 years and will involve multiple on‑site support positions.

• Unlimited ceiling for professional growth opportunities within Lab Answer.
• Opportunities to take advantage of training programs to advance your career; our extensive online library includes a assortment of technical and professional training tools and resources.
• Opportunities to work across a variety of industries including Pharmaceutical, Medical Device, Consumer Products, Energy, Environmental, Forensics, Genomics, Government, etc.
• Opportunities to work across a variety of laboratory environments such as analytical testing, biotech, clinical trials, forensics, medical device, pharmaceutical, public health and research hospitals.
• Comprehensive health and welfare programs tailored to your needs.
• 401(k) retirement saving plan with generous employer match.
• Paid Time Off (vacation, sick, holiday).
• Company paid life insurance.
• Company paid short and long term disability insurance.
• Wellness plans and rewards.
• Strong company values of teamwork, culture and values, personal and professional development, work‑life balance, and recognition.
• Competitive compensation with opportunities to participate in employee bonus plan and travel bonus plan.

At Lab Answer we offer a very competitive compensation package based on experience and education. We are looking for exceptional people to join our team, those who are looking to join an organization for the long term. We invite you to visit  to review our Employee Value Proposition and Philosophy, and welcome you to apply, or refer a candidate to apply, through our careers page for employment consideration.