Supervisor Patient Access

Job Summary

Under the direction of the Director, the Supervisor is responsible for the day‑to‑day operations of department services. This individual is decisive, collaborative, open‑minded, team‑focused, wholly in support of the Whidbey Health vision and fully invested in the success of the staff and organization within our community. A qualified Supervisor will demonstrate the ability to support and further a patient‑centered care culture and provide caring and dedicated leadership to their management team.

The supervisor provides operational leadership to the Manager and may be responsible for designated shifts or segments of the department.

• Quality Assessment – Performs assessments of department activities and takes appropriate action to resolve immediate issues; completes P/I activities as directed.
• Scheduling – Prepares employee schedules according to budgets, PTO records and department volumes; may validate/approve employee timecards as directed.
• Reporting – Prepares reports related to quality metrics and staff communications and presents information in staff meetings as directed.
• Interviews – Participates in applicant interviews and makes hiring recommendations.
• Training – Provides training and/or retraining for new and current employees as directed.
• Interdepartmental Relationships – Participates with other departments and assists with work redesign and communication to enhance outcomes in department and patient experience.
• Supervising – Supervises staff, documents competencies, and completes annual performance evaluations for leadership approval.
• Disciplinary – Performs necessary disciplinary investigations with guidance from leadership and HR, takes appropriate action to address performance issues and documents accordingly.

• Highest level of education completed, minimum high school diploma or equivalent required. Bachelor’s degree preferred.

• Two (2) years progressively responsible leadership position.
• Ideally possesses an understanding of critical access hospital operations and has experience providing community‑based healthcare in a rural setting.
• Experience and knowledge of implementing best practices desired.
• Possesses ability to utilize managerial concepts, expertise, and clinical and/or technical knowledge pertinent to the position to successfully carry out responsibilities as delineated.

N/A

$78,500 - $91,500

Whidbey Health Employees who work a 0.6 FTE or higher are categorized as “benefit eligible”.  for benefit information.