Superintendent Service Operations

Superintendent Service Operations

Job :

250754

Location:

DC/MD/VA Metro Locations

Full/Part Time:

Full-Time

Posting Open-Close

01/09/2026

-

01/23/2026

Union

NRP

Regular/Temporary:

Regular

• Bachelor’s Degree in Transportation Management, or a related field
• In lieu of a Bachelor’s Degree, a High School diploma or GED and four (4) years of transportation operations industry experience

• Seven (7) years of Transit Operations experience, to include a minimum of four (4) years as a supervisor/manager over activities requiring the planning and coordination of major transit service delivery operations.

• Driver’s License from the jurisdiction of residence
• No more than 2 points and 1 moving violation in a 24-month period (BOCC only)

• Bachelor’s Degree in Transportation Management or a related field

• Satisfactorily complete the medical examination for this job, if required. Incumbent must be able to perform the essential functions of the job with or without reasonable accommodation(s).

• In accordance with the Washington Metropolitan Area Transit Authority’s Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

The Superintendent Service Operations directs all Bus Transportation related work and activities for assigned sector (Bus Division or Bus Operations Central Control (BOCC)) and is responsible for ensuring and maintaining optimal service performance and for identifying and resolving service issues. The Superintendent implements and delivers positive outcomes pertaining to the effectiveness of customer service, all bus transportation service delivery, workforce productivity, cost performance, and other service improvements and programming activities associated with assigned sector, in partnership with other Bus Operations leadership.

• Manages the daily operations of the bus operations service delivery functions for assigned sector to ensure that all services are being operated on schedule and customers are being provided with safe, reliable and courteous service, and all administrative business functions and processes are being performed efficiently and effectively.
• Monitors and evaluates staff performance and provides feedback, coaching, positive discipline and other mechanisms to identify performance improvement requirements, and to further develop skills; provides recognition for high performance.
• Creates and maintains an environment focused on safety and coordinates with the safety and training departments to ensure all safety goals and directives are met and staff is properly trained.
• Provides tactical staff response oversight for emergency incidents and special events within the metropolitan area and coordinates both organizational and external partner participation.
• Assists, supports or leads accident/incident investigations, including any needed on-site assistance and support to safety and training personnel.
• Supports, implements and monitors department initiatives, policies, standards, operating procedures, and short/long-range objectives aimed at improving business processes and overall service delivery.
• Interacts with customers, communities, and businesses to identify and implement new service and improvements to existing service.
• Tracks, compiles, analyzes and reports on bus service delivery key performance indicators, including bus operator performance reports and handles interdepartmental issues.
• Oversees the daily supervision of bus operators, supervisor staff and/or communication specialists and maintains close communication with staff of other service operations sectors as necessary, to ensure a safe and efficient bus service operation.

• Communicates and/or manages staffing needs, assists staff assigned to recruiting cycle in identifying, interviewing hiring quality…