Supervisory Case Manager

Overview

Job Summary:

This position is located in the District of Columbia (DC), Department of Human Services (DHS) within the Youth Services Division (YSD). The Supervisory Case Manager has the primary responsibility for supervision over case managers helping to provide supportive services to participating families, youth, and individuals including truancy who are experiencing challenges within the District of Columbia (D.C).

About DHS:
The mission of DHS is to provide meaningful and equitable services, supports, and access to resources for District residents to realize their goals. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness focuses on systems-level reforms and the quality of programs and supports within that system. These efforts include creating economic opportunity, making neighborhoods safer, and providing more effective and efficient government services.

The Family Services Administration (FSA) helps individuals and families experiencing homelessness, people with low income, adults at risk for abuse or neglect, teenage parents, families experiencing challenging times and refugees to become stable and fully self-sufficient through an array of social services, assessments, case-management and crisis-intervention.

The Youth Services Division (YSD) offers free services and supports for youth to strengthen families, mitigate risks related to housing instability, improve school attendance, stabilize youth in crisis, and decrease court involvement. YSD leads the city’s response to youth homelessness through grants to community-based organizations in the District of Columbia. These organizations provide housing, street outreach, and drop-in center services for youth up to 24 years old experiencing homelessness or at risk of homelessness.

• Provides direct supervision to designated staff performing case management or a combination of functions. Ensures services are provided in a manner that supports the goals of the DHS administration or office, and that program-specific goals are implemented in accordance with agency policies, procedures and Federal and District legislation.
• Ensures services to families are appropriate given family needs; links to additional support services through community-based programs may be required. Promotes a teamwork-based service approach that enables family members and other concerned adults to participate in remediation of problems.
• Performs analytical and evaluative duties for planned and operational programs, guides the implementation of performance standards for designated staff, handles disciplinary programs, and may assume leadership for incentive awards.
• Compiles routine and special statistical and narrative reports; analyzes statistics and uses analyses to inform planning, problem-solving, and staff assignments. Reviews cases to ensure record completion in compliance with policies and procedures and adjusts workloads as needed.

Qualifications And Education

• Degree: behavioral or social science; or related disciplines appropriate to the position.
• OR Combination of education and experience that provided knowledge of one or more behavioral or social sciences equivalent to a major in the field.
• OR Four years of appropriate experience that demonstrated knowledge of one or more behavioral or social sciences equivalent to a major in the field.
• Specialized experience is experience in or directly related to the line of work of the position, equipping the applicant with the knowledge, skills and abilities to perform the duties. To be creditable, one (1) year of specialized experience must be equivalent to at least the next lower grade level.

Licenses and Certifications

• None

The work is performed in a typical office setting.

• Tour of Duty:
  Monday – Friday; 8:30am – 5:00pm (On-Call and Flex)
• Pay, Plan, Series & Grade: MS-0101-12
• Promotion Potential:
  None
• Duration of Appointment:
  Management Supervisory Service (MSS) - At-Will
• MSS At-Will Statement:
  Positions in MSS serve at the pleasure of the appointing authority and may be terminated at any…