Supervisory Case Manager

Job Summary

This position is located in the District of Columbia (DC), Department of Human Services (DHS), Family Services Administration (FSA) as part of the Youth Services Division (YSD). The Supervisory Case Manager is responsible for overseeing a team of Case Managers tasked with helping young people and their families who are diverted from the court system and provide community-based case management. As part of the Alternatives to the Court Experience (ACE) team, a Supervisory Case Manager works with their team to support them helping youth and their families address the underlying issues causing the negative behaviors while minimizing the likelihood of reoffending.

The Supervisory Case Manager is responsible for overseeing case management/services, providing ongoing quality assurance over the course of a case timeline, and assisting their team in coordinating services to execute co-created service plans. As part of the ACE Leadership Team, Supervisory Case Managers help craft and implement strategy while ensuring that team members provide mission-driven supportive services that align with the core values of the program and the division.

The mission of the DHS is to provide meaningful and equitable services, supports, and access to resources for District residents to realize their goals. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services.

The Family Services Administration (FSA) helps individuals and families experiencing homelessness, people with low income, adults at-risk for abuse or neglect, teenage parents, families experiencing challenging times and refugees to become stable and fully self-sufficient through an array of social services, assessments and case-management and crisis-intervention.

The Youth Services Division (YSD) offers free services and supports for youth to strengthen families, mitigate risks related to housing instability, improve school attendance, stabilize youth in crisis, and decrease court involvement. YSD includes several flagship programs and engages youth, their families, community-based providers, and District agencies to address challenging behaviors and circumstances. One of these flagship programs is the ACE Diversion program, which is the single front door for juvenile court diversions for lower level offenses and young people struggling with school truancy, giving families an opportunity to receive wraparound case management services in lieu of any formal court proceedings or juvenile record.

• Provides direct supervision to the designated staff performing case management or a combination of functions. Ensures that overall services are provided in a manner that supports the goals of the DHS administration or office. Ensures that the specific goals of the program are implemented, and services provided in accordance with agency policies, procedures and Federal and District legislation. Ensures that services to families are appropriate given the family’s needs, link to additional support services provided through community-based programs may be required.
  
  Ensures that services to families are provided through a process of teamwork, that will provide an opportunity for the participation of family members and other concerned adults in effort to remediate problems.
• Performs a variety of analytical and evaluative duties relative to planned and operational programs dealing with program activities. Guides in the implementation of performance standards for designated staff. Handles disciplinary programs and assumes leadership for incentive awards. Compiles routine and special statistical and narrative reports. Analyzes statistics and from analyses makes recommendations for use in planning, problem-solving, and staff assignments. Adapts and revises the formal for reports, as required.
  
  Reviews cases to ensure completion of records in compliance with policies and procedures and periodically makes adjustments in work assigned to case managers/social workers to balance workloads.

• Degree: behavioral or social science; or related disciplines appropriate to the position.
• OR
• Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
• OR
• Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
• Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicants with the particular knowledge, skills and abilities to…