Camp Operations & Extended Day; PMX Coordinator - Zone , STA:

At Headfirst, we design fun, intentional, and transformational camp experiences where every camper feels seen, known, and celebrated. Growth doesn’t happen by accident—it happens by design. Through thoughtfully planned activities and trained staff, we create what we call Headfirst Moments when a camper tries something new, pushes through fear, and realizes,  I can do it.

As the Camp Operations & Extended Day (PMX) Coordinator, you play a pivotal role in ensuring seamless and efficient daily operations of our camp. Your position involves daily parent communication and a high level of professionalism that represents the onsite team and the Headfirst brand. You will be prepared to jump into every camp role during the course of the summer, utilizing your onsite knowledge and camp program training to support a cohesive and consistent camper experience.

Additionally, this role involves going above and beyond in both customer service and operations management, establishing a bridge between the camper experience, families, our aftercare program, and Headquarters. You'll collaborate closely with the aftercare program to facilitate safe and engaging after-camp parent communication and carpool.

3-12 years old

In-season (late June through August): 10:00 am – 6:15 pm, Monday–Friday

Pre-season (mid‑May and early June): select evenings and weekends for training and site preparation

$19.00 / hour

• Collaborate effectively with the Headfirst Headquarters Team and on‑site leadership to ensure the delivery and execution of first‑class customer service during the aftercare hours of 3 pm to 6 pm.
• Act swiftly and anticipate how small details may impact a camper’s experience, and work to proactively problem‑solve issues as they arise.
• Practice resiliency and arrive with a  How Can I Help?  mentality that puts camper experience and team success at the forefront through problem‑solving and trying new things.

• Lead all staff in executing an efficient morning and afternoon carpool ensuring setup and break‑down. Welcome families to camp by name with top‑notch Headfirst‑level energy and coordinated carpool procedures.
• Inventory and organize key operational supplies including popsicles, t‑shirts for staff and campers, tents, coolers, sunscreen, signage, and paper goods.
• Pack camper t‑shirt bags correctly and ensure the timely hand out of these take‑hones each week.

• From 10 am to 3 pm, serve as a versatile and adaptable team member, ready to step into various leadership or counselor roles when necessary to maintain the camp's operations and ensure a positive camper experience.
• From 3 pm to 6 pm, be the Director of end‑of‑day customer service, problem‑solving, and relationship building with families.

• Own camper check‑out and dismissal processes, administrative paperwork, authorized driver identification checks, and operational clean‑up when all campers have departed, setting up your team for a seamless start to the next camp day.
• Work as a team with the Aftercare Lead Coordinator, acting as the main point of contact for any on‑site escalated cases, material needs support, and technology management.
• Implement Headfirst safety protocols on supervision, bathrooms, emergency medications, and camper behavior management, retraining your team as needed.

• Arrive on time, communicate schedule changes promptly, be a loyal and consistent team member who shows up for the campers and your team.
• Work directly alongside the on‑site team to create the best experience possible for all campers.

Completed at least 3 years from an accredited undergraduate institution or have equivalent educational experience.

• At least three (3) years of relevant professional experience working with children of all ages.
• Majors in education, sports management, and child development fields viewed favorably.

• Work around small children, including sitting, standing, running, and climbing stairs for the full day.
• Work in hot and outdoor environments while actively supervising campers and…