Telecommunications Operator PRN

Telecommunications Operator PRN – Med Star Health

General Summary of Position

We have a PRN (as-needed) opening for a Telecommunications Operator at Med Star National Rehabilitation Hospital. The Telecommunications Operator provides courteous and efficient communications to all callers and maintains an orderly flow of communications while responding accordingly to internal communication during the event of an emergency or crisis. The incumbent in this role ensures that incoming calls are being routed to the proper contacts while maintaining utmost professionalism and courtesy at all times.

• Answers all incoming calls to the facility with courtesy and efficiency.
• Provides courteous and efficient communication within the hospital and information about the Network to the customer.
• Takes ownership of a complaint and facilitates immediate service recovery.
• Relays incoming outgoing and interoffice telephone calls in a timely professional manner.
• Maintains an orderly flow of internal communications within the hospital and meets any crisis which may arise.
• Takes messages and relays them when necessary.
• Responsible for recording and reporting communication system malfunctions to the director or appropriate vendor in the absence of the director to ensure timely repair.
• Responds to alarms located in the service area.
• Knows staff/personnel functions to be able to direct callers in a prompt knowledgeable and effective manner.

• Education:
  
  High School Diploma or GED required;
  Some college/vocational education preferred.
• Experience:
  
  1–2 years telecommunications experience in a hospital/call center environment required.
• Knowledge, Skills and Abilities:
  
  Excellent customer service and verbal communication skills;
  Ability to communicate effectively in writing;
  Ability to function efficiently when handling a high volume of calls and multitask accordingly.

USD $18.00 – $28.73 per hour.

Not Applicable

Full-time

Information Technology

Hospitals and Health Care