Security Supervisor - Willard InterContinental Washington

Security Supervisor - The Willard Inter Continental Washington

DC, United States

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About Us

IHG Hotels & Resortsis one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

Five visionary brands - Inter Continental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world.

Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.

About the hotel

The Willard Inter Continental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard Inter Continental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history.

Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors.

About the Security Supervisor position

Our hotels never sleep. So, we’re looking for a Security Supervisor to provide customer service support as well as perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Managing and coaching your team to deliver memorable guest experiences and the safest of environments
• Conducting regular hotel inspections to ensuring we’re keeping the hotel, guests and colleagues safe
• Engaging with guests to build personal relationships and remedy any issues
• Training team members on procedures and taking the lead during an emergency or crisis
• Recording necessary and pertinent incident reports or information to police and fire agencies
• Investigating loss and safety incidents involving guests, employees and/or hotel loss

What we need from you

• Communication skills are utilized a significant amount of time when interacting with the guests and employees.
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
• Mathematical skills, including basic math, are used occasionally.
• May be required to work nights, weekends, and/or holidays.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help best work life – including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $29.33. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future.

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