Senior Police Dispatcher

Overview

The Division of Safety and Operations aims to provide a safe and secure campus for all members of the university community through best-in-class technological and physical infrastructure, proactive assessment and analysis, and a caring team of professionals dedicated to upholding the university’s values with the highest degree of conscientiousness.

Reporting to the Manager of the Security Operations Center, the Senior Police Dispatcher is responsible for the operation of the emergency communications center for the university’s emergency responders (i.e., Police, EMS). The core responsibilities are to maintain and monitor communication with all university responders via radio and telephone, monitor university emergency telephone lines and fire, intrusion, and panic alarms, evaluate the severity of transmissions and alarms, and take appropriate action in both emergency and non-emergency situations, and to dispatch officers to incidents, alarms, requests for assistance and emergencies.

This position will also complete the blotter of campus events, coordinate with local district forces in emergency situations with the District of Columbia Fire and Police Departments, and contact members of the Campus Safety Team when necessary. This role will also monitor the video surveillance system and provide general campus information to the public. It may occasionally be required to remain at the communications center past usual work shifts in the event of an emergency situation.

• Training dispatch and others as assigned.
• Recommend and assist in the implementation of goals and objectives; implement approved policies and procedures.
• Prepare analytical and statistical reports on operations and activities when requested.
• Completing appropriate certification and ongoing training for all duties in the role.
• Directing calls to appropriate personnel.
• Dispatches law enforcement to incidents, alarms, requests for assistance or service, and emergency situations on campus.
• Dispatches campus ambulance crews for medical emergencies on and off campus.
• Monitors alarms from campus facilities and the GW Guardian App.
• Utilizing specific law enforcement systems that require a background check.

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

This position is covered under a Collective Bargaining Agreement (CBA), which governs wages, benefits, and working conditions.

For a Dispatcher, qualified candidates will hold a high school diploma/ GED plus 1 year of relevant professional experience, or a Bachelor’s degree or higher in a relevant area of study. Degree requirements may be substituted with an equivalent combination of education, training and experience. Degree must be conferred by the start date of the position.

For a Senior Dispatcher, qualified candidates will hold a high school diploma/ GED plus 3 years of relevant professional experience.

PERSONAL CHARACTERISTICS

• Commitment to GW’s values.
• Intellectual, professional, and a person of integrity.
• Honest, with the highest ethical standards.
• Passionate, collaborative, strategic, and smart with a hands-on, roll-up-the-sleeves orientation.
• Ability to work independently. Self-starter; hard worker. Takes initiative; very high energy.
• Personally accountable. Assumes ownership, control, and accountability for all areas of responsibility and commitments made to others.
• Sincere, open, and direct communicator. Puts organizational interests above self-interests and is comfortable expressing candid opinions.
• Highest levels of responsiveness.
• Combination of strong intellect that is combined with a practical and realistic common sense understanding of how to get things done.
• Ability to demonstrate initiative, a strong desire to succeed, and exert the extraordinary effort often required.
• Ability to work in a fast-paced, high-growth, entrepreneurial environment.
• Ability to work with faculty and staff in a respectful…