Supervisor, Special Police Officer

Summary

Summary: Reporting to the Manager of Security, the SPO Supervisor of Security will competently perform all of the duties assigned to Special Police Officer, as needed or required by the situation(s). SPO Supervisors will provide the necessary instruction, guidance, training and direction to all Special Police Officers charged in their care in a manner that ensures professional compliance with all company policies, procedures and task assignments.

SPO Supervisors are expected to lead by example and will discharge their responsibilities in a manner that reflects positively and in the best interest of the organization. SPO Supervisors will lead one of the three shifts of SPO’s and be responsible to direct activities and ensure completion of tasks associated with the shift are completed in a professional and timely fashion.

This position is designated as an “essential employee” and may be required to stay beyond regular work hours and/or report in from off-duty to assist with minimum staffing coverage.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

• Remain proficient, knowledgeable, and ready to fulfill all requirements of Special Police Officer as necessary.
• Performs duties in a respectful, professional and dignified manner ensuring compliance with established standards.
• Conducts the required patrols as outlined by Post Instructions and Security Informational Updates in a manner that is investigative, complete, competent and dedicated to the standards of the company.
• Responsible for maintaining order on the property, utilizing the respect, care and to the greatest extent possible, positive customer service in dealing with guests, visitors, employees and unknown individuals.
• Responsible for ensuring that trespassers and undesired/unauthorized individuals are kept off of the property, utilizing the legal methods outlined in the provided policies and procedures. Take recommended action to deal with undesired conduct and law violations in compliance with established policy.
• Be prepared to take immediate and appropriate action in responding to emergencies, situations and events as situations dictate.
• Submit well-written and comprehensive reports setting forth facts of complaints, observations, actions taken and investigative findings.
• Advise the On-Duty-Manager of all activities that would be of interest, importance or concern regarding the property or any activity at the Stadium.
• Plan assignments and direct work; appraise performance; reward and discipline employees’ addressing complaints and resolving issues in conjunction with the Security Manager; develop individual and shift goals and objectives.
• Properly train, develop, evaluate and inspect subordinate Special Police Officers on all aspects of their Post Assignment and expected duties. Provide reinforcement training as needed and required to ensure established standards are received and understood.
• Provide direct interaction with all Special Police Officers charged in their care and, also on the shift, ensures policy and procedure compliance, uniform and appearance standards, and operational responsibilities are all completed to the organization’s expectation.
• Take immediate corrective action in a professional manner when discrepancies are observed. Corrective action will be properly documented and reported to the Manager and/or Director of Security.
• Conduct Roll Call activities to include reading all pertinent Shift Reports, Brief Sheets, Pass-Down Information, Staffing Schedules and any other information regarding the proper execution of duties required. SPO Supervisors will perform these duties and requirements to standard and as appropriate, communicate any challenges, issues, or obstacles to task completion to the Manager of Security.
• Inspect all shift related/required support items for accountability, serviceability and appropriateness for use in the performance of required duties. Document and report all discrepancies, issues, or concerns to the Manager of Security in a timely manner.
• Conduct all required Post Checks, perform post compliance evaluations, make…