Executive Meetings Manager OEM​/HM

Executive Meetings Manager OEM/HM at Crestline Hotels & Resorts

We are looking for an exceptional individual to join our dynamic team as Executive Meetings Manager and Group Sales Manager.

Starting salary: $60,000 annually with bonus potential and complimentary parking. Benefits include medical, dental, vision, paid time off, 401(k) with company match, volunteer opportunities, educational assistance, travel discounts, and more.

Location:

Washington, DC – prime proximity to the Walter

E. Washington Convention Center, Metro, Smithsonian Museums, City Center DC dining and shopping.

The Executive Meetings Manager is responsible for discussing and coordinating all details of an event with the client and communicating this information to the respective hotel department heads after the sales contract has been signed. They also ensure that catering related goals and group needs are coordinated, solicit, sell and contract rooms for the assigned market, and grow new group business.

• Creates and executes strategic sales plans to identify, attract and retain appropriate business to hotel.
• Outside sales solicitation activities to grow group rooms and related revenue.
• Achieves monthly and quarterly booking goals.
• Skillfully responds to incoming leads and maximises conversion from all sources.
• Analyzes and manages business opportunities to achieve the highest profit margins for department and hotel.
• Provides administrative support for the department, including accurate and timely handling of signed contracts and payment information.
• Creatively sells available hotel space to maximise revenue.
• Negotiates and finalises contracts within approved Crestline guidelines.
• Follows up with clients after each function to ensure satisfaction and solicit additional business.
• Ensures proper usage and that all required information is entered into sales software, including all significant client communication.
• Volunteers and assists other sales members as needed to meet departmental goals.
• Has basic knowledge of F&B operations, menus, and upselling opportunities; conducts site visits and makes sales/catering calls to clients.
• Obtains rooming lists, catering selection and set‑up details from clients.
• Finalises banquet event orders and contacts customers for final counts as needed.
• Communicates all setup and breakdown details of Sales & Catering functions via Banquet Event Orders (BEO).
• Communicates with appropriate departments regarding setup changes and final counts.
• Ensures guest rooms and meeting rooms are blocked.
• Maintains effective communication with all necessary contacts regarding group business, convention reports, correspondence and memos.
• Provides accurate forecasts to operational departments to ensure proper staffing.
• Establishes on‑site customer contact as needed and introduces customers to service staff.
• Maintains daily contact with in‑house groups.
• Anticipates or reacts to group problems and provides solutions.
• Stays up‑to‑date with hotel events and guests that affect responsibilities.
• Works with Accounting & Front Office to ensure that billing is accurate before it is sent to clients.
• Applies proper pre‑ and post‑function procedures to ensure payment.
• Ensures all guest checks, payments, master folios and deposits are submitted to accounting and that other group information is submitted to appropriate departments.
• Abides by all department, hotel and company policies and procedures.
• Proficient use of computer, software and technology.
• Conducts themselves in a professional business manner, acting as a professional representative of the hotel and enthusiastic member of the sales team.
• Position may require occasionally working flexible hours and weekends.
• Other responsibilities as assigned by Supervisor.

• High school graduate or GED, or 4 years of work equivalent.

• Hotel experience in conference planning/services, sales or banquet management; computer skills required; familiarity with Microsoft Office preferred.
• High level of attention to detail.
• Strong organisational skills to coordinate all departments in fulfilling client requests.
• Strong communication skills.