Sales Account Manager - Service

Overview

Location:

Washington, DC (NOVA), DC, United States

Job

We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. By joining Schindler you’ll contribute to making places more accessible, inclusive, and sustainable for all.

Join us as a

Sales Account Manager - Service

• As an Existing Installation (EI) Sales Account Manager at Schindler, cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. Ensure high levels of customer satisfaction and identify and pursue sales opportunities; manage existing and new customer accounts; retain customers.
• Customer Account Management:
  Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet with clients to understand their business requirements and develop solutions. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely payments.
• Communication:
  Communicate effectively with customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Collaboration:
  
  Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Sales & Opportunity Identification:
  Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, illustrating the value of these offerings.
• Negotiation & Strategy:
  Negotiate contract terms favorable to the company while delivering on customer requirements. Develop and implement sales strategies aligned with internal product strategies and market conditions.
• Documentation & Compliance:
  Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

• Bachelor’s Degree
• 2 years B2B sales experience in the elevator or related industry
• Customer Account Management (5-10 years): proficient in building and managing client relationships, handling challenging inquiries, and driving revenue generation.
• Negotiation & Strategy (5-10 years): experience negotiating contract terms and developing sales strategies that align with customer needs and Schindler values, compliant with regulations; addresses objections effectively.
• Sales & Closing Skills (5-10 years): proficient in closing deals and independently identifying and pursuing opportunities; ability to introduce new services and technology.
• Effective communication with customers and internal stakeholders to ensure satisfaction and sales objectives.
• Leadership (5-10 years): ability to guide and support junior sales staff; proven collaboration with Field Superintendents and technicians on quality processes.
• Effective presentation skills and proficiency in Microsoft Office applications
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record
• Ability to empathize, listen and connect with people to build outstanding customer relationships
• Excellent Time Management, Organizational Skills, and Problem Solving Abilities
• Motivated, resilient, and customer-focused mindset aligned with Schindler’s values
• Experience with SAP and a results-driven mindset to thrive in a competitive sales environment
• Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company…