Sales Account Manager - Service

Sales Account Manager – Service

Location:

Washington, DC (NOVA), DC, United States

Job

We Elevate the quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you will discover meaningful work that enhances the quality of life for communities and contribute to making places more accessible, inclusive, and sustainable for all.

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long‑term relationships and leverage industry knowledge to achieve sales targets.

Customer Account Management:
Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions that meet their property needs. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.

Communication:
Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and the achievement of sales objectives.

Collaboration:

Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.

Sales & Opportunity Identification:
Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrating the value that these products and services offer.

Negotiation & Strategy:
Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.

Documentation & Compliance:
Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

• Bachelor's Degree
• 2 years B2B sales experience in the elevator or related industry
• Customer Account Management (5‑10 years): proficient in building and managing client relationships, ability to handle challenging inquiries, and focus on revenue generation.
• Negotiation & Strategy (5‑10 years): experienced in negotiating contract terms and developing sales strategies that align with the customers’ needs and Schindler values, compliant with all regulations.
• Sales & Closing Skills (5‑10 years): proficient in closing deals and securing agreements when finalizing contracts. Ability to independently identify and pursue sales opportunities, qualifying customers’ needs and introducing new services and technology.
• Effective communication skills are required when communicating with customers and internal stakeholders to ensure customer satisfaction and the achievement of sales objectives.
• Leadership (5‑10 years): ability to provide guidance and expert support to more junior sales account managers and representatives. Proven track record collaborating with Field Superintendents and technicians with quality improvement processes.
• Effective presentation skills and proficiency in Microsoft Office applications
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record
• Ability to empathize, listen and connect with people to form outstanding customer relationships
• Excellent time management, organizational…