Account Manager

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Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

• A Bachelor's degree or higher is preferred.
• A minimum of 2 years tenure in account management within the software or SaaS domain.
• Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
• Ability to develop effective account plans and strategies aligned with customer goals.
• A proactive approach to identifying and driving expansion opportunities within accounts.
• Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams.
• Results‑oriented mindset with a focus on achieving growth targets and customer satisfaction.
• Excellent written and verbal communication skills in Language and English.
• Willingness to embrace a hybrid work schedule; role requires office 3 days a week.
• The legal ability to work in the country of hire.

• Enjoy comprehensive paid time off that allows for an enhanced work‑life balance.
• 401K matching, life insurance, commuter benefits, and parental leave plans.
• Excellent medical, dental, and vision options.
• Collaborative, transparent, and fun‑loving office culture.
• Accelerated professional development and growth programs.

• Competitive Compensation – Base Salary of $57,360–$67,500 USD per year + uncapped commissions (subject to the terms of the applicable commission plan). Total compensation range for this position: $57,360–$112,500 USD per year.

419 7th Street, N.W. Washington, DC 20004

2026

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.