Retail Cosmetics Sales Associate - MAC, Metro Center Part Time

Overview

Be part of an amazing story. Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years, including innovations, traditions, and memorable moments for customers and colleagues.

As a Cosmetic Sales colleague, also known as a Beauty Advisor, you focus on supporting the beauty needs of customers to drive sales. You are a product educator and beauty enthusiast who builds a client base and nurtures relationships to meet sales goals. You leverage new selling ideas and communicate with customers virtually and by phone. You provide customer consultations, including applying makeup and products.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week for benefit eligibility purposes can be found here.

Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Enjoy paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community with Colleague Resource Groups and volunteer opportunities.

Additional benefits include merchandise discounts, performance-based incentives, annual merit review, and an Employee Assistance Program with mental health counseling and legal/financial advice. Access the full menu of benefits offerings here.

• Greet customers in a friendly and helpful manner
• Use product knowledge to provide expert guidance based on customer wants, features, and choices
• Build relationships by introducing customers to beauty products and identifying needs
• Show and teach the use of beauty products by applying them on the customer
• Keep proper display, organization, storage, and restocking of inventory
• Use the clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in the rewards program
• Join pre-selling and sales-boosting events to increase sales and reach personal targets
• Stay current with training through Macy's educational resources, including vendor trainings and virtual trainings as requested
• Merchandise new arrivals, process damages, testers, and select merchandise to return to vendors
• Use point of sale technology to help in selling and fulfilling customer orders
• Follow hygiene standards and asset protection, control and compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities

• Product knowledge: Good understanding of beauty products and ability to guide customers based on wants, features, and choices
• Communication: Comfortable communicating with customers virtually, by phone, and in person
• Sales: Ability to build relationships, achieve sales goals, and participate in pre-selling and sales-boosting events
• Technology: Use point of sale technology to help in selling and fulfilling orders
• Continuous learning: Self-driven to keep up with Macy's beauty product knowledge and trends; stay current with training
• Makeup application: Show and teach makeup application by applying products on the customer
• Subject Matter Expertise: Proficiency in vendor lines and beauty trends
• Interpersonal
  
  Skills:
  
  Excellent ability to work with colleagues at all levels
• Collaboration: Partner with the total Beauty team to drive sales and customer experience

• Passion and business-minded attitude to succeed in a performance-based setting
• Able to resolve customer problems constructively
• Strong organizational skills and ability to multitask in a fast-paced environment
• Able to work a flexible schedule including evenings and weekends
• Enthusiasm for the beauty industry with outstanding customer care
• Flexible and able to use sound judgment in ambiguous situations
• Flexible availability including days, evenings, weekends, and holidays, with dependable attendance and punctuality
• At least 1 year of customer service or selling experience required
• Previous cosmetic or fragrance sales experience a plus

• Prolonged periods of standing/walking (at least two consecutive hours)
• Frequent use of computers and handheld devices
• Reaching, including above eye level, crouching, kneeling, stooping, and color vision
• Position requires lifting, moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders
• Lifting and moving items weighing up to 25 lbs

This is a great time to join Macy's. Whether helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer…