Visual Retail Key Holder; Part Time

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, Moto Sport, and Steepand Cheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning‑fast and accurate fulfillment, and inspirational, informative, and community‑centered content.

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

The Key Holder will be responsible for managing the store during scheduled shifts, opening and closing the store, handling cash and credit card transactions, managing inventory, and providing excellent customer service to our valued customers. In addition, this role plays a key part in maintaining visual merchandising standards to ensure the store environment reflects Backcountry’s brand and creates an engaging shopping experience.

This position will report to the Retail Store Manager
.

• Assist the Store Manager in opening and closing the store
• Ensure the store is properly secured and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliations
• Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the Store Manager
• Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges
• Maintain a clean, organized, and attractive store appearance
• Support visual merchandising standards by assisting with floor moves, display updates, and ensuring product presentation aligns with brand direction
• Assist in the execution of and ensure daily tasks are completed
• Train and mentor new team members
• Perform other duties as assigned by the Store Manager and Assistant Store Manager

• High school diploma or equivalent
• Minimum of 2 years of experience in retail sales or customer service
• Previous visual merchandising experience or strong eye for presentation is a plus
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Ability to work in a fast‑paced and dynamic environment
• Must be able to work a flexible schedule, including evenings, weekends, and holidays
• Basic computer skills, and experience with Point‑of‑Sale systems is a plus

$20 - $21 an hour

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

Washington state applicants only:
If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected].

It is unlawful in Massachusetts to require or administer a lie‑detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seniority level:
Associate

Employment type:

Part‑time

Job function:
Sales and Customer Service

Industries:
Venture Capital and Private Equity Principals and Retail