Retail Sales Supervisor

How You’ll Contribute

The Retail Sales Supervisor oversees daily operations tasks inside the retail outlets across the Museum of Exploration. Tasks include managing retail sales associates, ensuring accurate schedule adherence, organizing and maintaining retail outlets, coordinating timely product fulfillment to the Museum of Exploration Shop, and processing daily, weekly, and monthly reports and audits related to sales, exchanges, and returns for the daily retail operations.

We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe in shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic’s culture.

• Oversee daily store operations including visitor experience, point of sale operations, and visual merchandising.
• Maintain operations logs for over/short.
• Run continuous improvement process to maximize efficiency.
• Process daily deposits record sales and execute shop closing procedures.
• Prepare products for placement in the retail shop.

• Audit stock levels through monthly cycle counts and spot checks on the physical inventory to maintain accuracy.
• Escalate instances of low stock or fast‑moving items to Store Manager or Retail Warehouse team to assist in timely re‑orders and merchandise transfers.
• Participate in annual inventory process.

• Train team members on retail store procedures and company processes.
• Coach and champion success within the team in a supportive collaborative environment.
• Support the goal‑setting and development process within the team.

• Conduct safety training for retail store team members, including proper use of ladders, tools, and equipment.
• Maintain a clean and organized retail store environment.
• Enforce safety procedures.

Utilize retail POS to track daily sales operations and process daily, weekly, and monthly sales reporting.

High School Diploma preferred.

3+ years of work experience with supervisory experience, preferably in a museum or visitor attraction retail setting with at least 1 year of management experience.

• Experience in a visitor attraction or museum retail shop or warehouse.
• Ability to analyze retail inventory data.
• Attention to detail.
• Strong written and oral communication skills.
• Collaborative mindset and ability to work in a team or group to accomplish a task.
• Training and development of people.
• Be able to repetitively lift 50 lbs.
• Proficiency in Microsoft Office Suite and Google Workplace tools.

• Experience in supervising a team.
• Ability to work in a fast‑paced environment with shifting priorities.
• Proactive customer service mindset.
• Ability to work nights and weekends as needed.

Support various teams as needed, providing cross‑trained coverage for breaks, absences, or high volume. Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup and breakdown.

This role will oversee several Retail Associates.

The National Geographic Society offers a competitive and holistic total rewards package. The salary range for this position is $32.72 – $34.45. Benefits include medical, dental, and vision insurance; a wellness program; a 401(k) retirement plan with matching contributions; paid time off; 12 paid holidays; a paid winter break; parental leave; adoption and surrogacy reimbursement; learning and development opportunities; a lifestyle spending account;

pet adoption assistance; pre‑tax transportation benefits; employer‑paid life and disability insurance; and a variety of National Geographic discounts and perks.

On‑Site – Staff members who spend 100% of work time on‑site at Base Camp, supporting overall campus and museum operations. On‑Site staff shifts are scheduled across seven days a week and 24 hours a day, including holidays, and may be adjusted based on cyclical work cycles and ebbs and flows of work throughout the year.

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience—not a checklist that exactly matches the job description. We want to help you grow and, in return, you help us grow into a stronger, more inclusive organization.