General Manager | Washington DC
Job in
Washington, District of Columbia, 20022, USA
Listing for:
Blank Street
Full Time
position
Listed on 2026-01-30
Job specializations:
-
Retail
Retail & Store Manager
-
Management
Retail & Store Manager, Operations Manager
Salary/Wage Range or Industry Benchmark: 75000 - 85000 USD Yearly
USD
75000.00
85000.00
YEAR
Job Description & How to Apply Below
Overview
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited.
It all starts with our people and their commitment to make magic happen each and every day.
Like the sound of this? Keep reading. Add a Spark to the Ordinary...
What You'll Own
As a General Manager at Blank Street
, your primary responsibility will be to build a world-class business and team within your neighborhood across many verticals. You’ll oversee and be held accountable to 2-5 Blank Street locations. You must be able to work independently, while also thriving in a team environment. We’re looking for dynamic leaders that will motivate and inspire our teams in the stores to fulfill and represent Blank Street’s goals and vision.
We want our team to become part of the community’s infrastructure, serving customers with passion, care, and precision.
All schedules and timecards completed according to state law and local lawsResponsible for the timely recruitment of superstar talent for backfills, additional staff needed for seasonal peak sales trends or for new store openings with our people teamOwning the development and growth of your teams, while also taking care of any performance related to create and maintain a world-class teamDevelop meaningful ties with neighborhood businesses and people to help grow local brand loyalty and goodwillUphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning on feedback to improveBe a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same visionMaintain operational excellence in the way of store environment, cleanliness and brand expectations, achieving company standard scores and above via our auditing platformOwn all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management SystemEnsure all locations under your leadership meet quality audit standardsOwn celebrating positive customer feedback and investigating any and all negative comments to ensure we are listening and adjusting where necessaryOwn the underlying P&L of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance while ensuring you are operating within labor budgetsWhat You'll Bring
3-4 years of experience managing and leading operations in high growth hospitality/consumer brandsExperience in multi-unit or multi-department managementTrack record scaling and managing hospitality teamsTrack record managing inventory and supply chain orderingHighly effective interpersonal and communication skillsHands on and highly action-orientedExcellent organizational skills and ability to perform under pressure and time constraintsDeep knowledge and interest in specialty coffeeAvailability & Benefits
Availability Requirements: Full Time: 45-50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)
Benefits
- $75,000 - $85,000 / annual salary
- Bonus program
- 15 days of paid annual leave (on top of company-observed holidays and sick time)
- Three health plan options, with full coverage available for two employee-only tiers
- Commuter benefits
- Parental leave
- Bereavement leave
- Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
- Regular social outings with the team
- Free Blank Street swag
Note:
This description reflects the general responsibilities and requirements of the role. Details will be discussed during the interview process.
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