Asset Protection Coordinator

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department.

The APC will monitor store activity, gather information on theft and operational vulnerabilities, and wear specialized CVS store uniform as a deterrent. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.

• Provides attentive, friendly customer service. Greets all customers, answers general questions, and assists with opening and securing locked shelves per customer requests.
• Moves throughout the store to monitor assigned store(s) for activity that causes loss of CVS Pharmacy assets/products. Communicates observations to store management and requests guidance if theft is suspected, without apprehending suspected shoplifters.
• Inspects high‑risk product categories regularly to detect and deter theft activity.
• Ensures use of approved asset/product protection equipment and the security labeling program.
• Prepares external theft reports in the Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with stakeholders.

• Physical abilities to support essential functions: stand, move throughout the store, stoop, kneel, crouch, reach, and grasp objects; perform manual dexterity tasks such as applying security tags and using locks.
• Excellent observational skills and ability to recall and describe detailed facts; ability to see and hear clearly for observational duties.
• Engages well with customers and provides excellent customer service.
• Communicates effectively, both verbally and in writing; prepares and submits external theft reports; liaises with Asset Protection and Store Leadership teams.
• Works a flexible schedule that includes nights and weekends.

• Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%.
• External theft reporting and review of habitual offenders in the Auror System; proactive intelligence sharing with DAPL, ORC team, and store manager – 30%.
• Monitor store compliance with asset protection programs, take corrective action, and report findings to DAPL and store leadership – 10%.

High School Diploma or General Education Development (GED).

1 to 3 years of relevant experience.

40 hours.

Full time.

Typical pay range for this role: $0.00 – $0.00 (base hourly rate or full‑time salary).

We offer a comprehensive mix of pay and benefits, including:

• Affordable medical plan options, a 401(k) plan with company matching, and an employee stock purchase plan.
• No‑cost wellness programs: screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
• Benefit solutions addressing various needs: paid time off, flexible schedules, family leave, dependent care resources, assistance programs, tuition assistance, retiree medical access, and more.

For more information, visit

Application window closes on: 03/06/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.