General Manager

Position Overview

Our client is seeking an experienced and dynamic General Manager to lead operations at a busy, craft-driven BBQ and American cuisine restaurant. This role requires a strong leader who can drive exceptional guest experiences, develop and mentor a dedicated team, and ensure operational excellence while meeting financial goals in a fast-paced, hospitality-focused environment.

• Recruit, hire, train, coach, and develop front-of-house and management staff to maintain high performance and a positive team culture.
• Lead by example on the floor during peak periods to ensure service standards are upheld.
• Create schedules that balance labor efficiency with service quality.

• Oversee daily restaurant operations, including opening/closing duties, service flow, and guest satisfaction.
• Maintain consistency in food quality, service delivery, restaurant cleanliness, and overall brand standards.
• Handle customer feedback and resolve issues promptly to maintain a positive guest experience.

• Monitor and manage labor costs, food and beverage costs, inventory, and waste to support profitability.
• Oversee budgeting, financial analysis, and daily cash-handling procedures.
• Generate and review operational reports to inform decisions and implement performance improvements.

• Ensure compliance with health, safety, sanitation, and liquor-licensing regulations.
• Implement and enforce standard operating procedures for safe food handling and workplace safety.

• Proven experience in full-service restaurant management, preferably in a high-volume or casual dining environment.
• Strong leadership, communication, and interpersonal skills.
• Solid understanding of financial metrics and ability to manage budgets and cost controls.
• Ability to work evenings, weekends, and holidays as needed.
• Hospitality or business degree preferred but not required.