Server - Washington, DC

Overview

Job Title: Server

Location: Washington, DC

Reporting to: Hospitality Manager

Position Overview — Operational Excellence:
As a Server at F1 Arcade, your role is to deliver exceptional service that contributes to a fun, high-energy, and memorable guest experience. You will maintain high service standards, be attentive to detail, and ensure every guest feels welcome and well cared for.

Guest Interaction: Creating a warm, welcoming, and genuine connection with guests is central to your role. By actively listening and understanding their needs and preferences, you help personalize their visit and ensure they feel valued.

Guest Service & Experience

• Provide warm, engaging, and knowledgeable service to all guests.
• Ensure prompt and accurate delivery of food and beverages.
• Anticipate guest needs and personalize service to enhance their visit.
• Handle guest questions, concerns, or complaints with professionalism and urgency.

Operational Execution

• Maintain a clean, organized, and fully stocked service area.
• Follow all company service standards and procedures, including opening, running, and closing duties.
• Support team members and management in achieving smooth service flow.
• Communicate effectively with the kitchen and bar to ensure accurate and timely order delivery.

Team Collaboration

• Work closely with hosts, bartenders, runners, and other servers to ensure a unified and efficient service.
• Participate in pre-shift briefings, service recaps, and ongoing training.
• Provide support in other areas of the venue as needed to meet guest needs and operational demands.

Product Knowledge

• Maintain up-to-date knowledge of all menu offerings, ingredients, and promotions.
• Make informed recommendations to guests and upsell where appropriate.
• Understand dietary requirements and allergens and communicate clearly with the kitchen team.

• Guest-Focused Mindset — Passionate about delivering memorable moments by anticipating guest needs and providing personalized service.
• Strong Communication Skills — Able to clearly and confidently engage with guests and team members, whether explaining menu items or confirming orders.
• Attention to Detail — Maintains a high level of accuracy when taking and delivering orders, checking table setups, and following service steps.
• Team-Oriented — Collaborates with hosts, bartenders, runners, and fellow servers to support each other during busy shifts.
• Adaptability — Stays calm in a fast-paced environment, adjusting to changing guest needs without compromising service quality.
• Integrity & Professionalism — Represents the F1 Arcade brand with respect, responsibility, and ethical conduct.
• F1 Arcade Core Values — Commitment to Pursuit of Excellence, Positive Energy, Integrity, and Team Spirit.

At an F1 Arcade venue, team members must be able to perform the duties of the venue. Includes standing for extended periods, frequent communication via phone or video, and handling objects. Additional requirements include lifting up to 10 pounds constantly and up to 50 pounds as needed, lifting from floor to shoulder, frequent twisting and reaching, grasping, and working in hot and cold environments for extended periods.

May require navigating a relatively small work area and frequent hand washing and sanitation. Ability to use knives and cooking equipment, and to communicate with guests and team members using handheld and desktop devices.

F1 Arcade is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.