General Manager

Benefits:

Generous employee discounts

Bonus programs

401K for Managers

Insurance and PTO for full-time employees

Competitive wages

Fun and rewarding work environment

Job Title:

General Manager

POSITION STATUS:
Exempt Salaried

SALARY RANGE:
Varies on Experience

Direct Oversight: FOH/BOH – Overall Operations

Reports To:

Director of Operations and/or VP of Operations

JOB SUMMARY:

The General Manager serves as a Customer Service Ambassador by ensuring the food and service always exceeds our standards of excellence. It is the responsibility of the General Manager to set the expectation for the FOH/BOH crew members in maximizing productivity, maintaining cleanliness, organization and food quality while providing accurate speedy service. The General Manager must make certain all operational duties and tasks are completed timely.

They will act as a liaison to upper management for the entire facility and demonstrate full leadership skills while working and setting the example to all other subordinate employees.

PRIMARY RESPONSIBILITIES:

Manage and lead entire restaurant operation

Serves customers in a professional manner as per the steps of service

Managing the entire guest experience from start to finish

Responsible for full daily communication of operation including text, email and by phone call

Cross-training of qualified team members to expand the operational efficiency of all shifts, especially for key positions within the kitchen and must provide training to Franchise Operations

Manage breaks and employee scheduling

Ensure cleanliness and provide oversight to the cleaning program

Manage the day-to-day operation; ability to identify and resolve problems effectively

Manage cash handling procedures with precision

Oversee FOH/BOH employee as well as FOH/BOH Management Team

Ensure consistent and accurate reporting of all daily reports, end of night reporting, time clock review/edits

Organizational skills with sense of urgency and a positive attitude

Ensure basic repairs and upkeep of the facility and/or safety concerns are handled promptly

Effectively lead others, including work relationships, with emphasis on an exceptional work environment for all employees

Delegate daily tasks to ensure accountability of tasks assigned with great follow-up

Thorough knowledge of service steps, menu items, allergy charts and food preparation procedures

Develop a mutual respect among team members

Ongoing development and coaching of subordinates

Ensure proper training of all team members as they are hired and make suggestions to upper management when necessary

Manage Quarterly store assessment with score related to cleanliness, food quality and presentation

Conduct annual employee/manager evaluations

Execution of all food safety laws and have valid certified food handler certificate

Recruiting, hiring and training all restaurant team members

Responds efficiently and accurately to any guest complaints and corporate communications

Works closely with general manager and other restaurant managers to meet and exceed revenue objectives, including food, beverage and labor costs

Trains, develops and manages current and new front of house team members on safety, beverage recipe adherence and service/hospitality standards. Cross-train qualified team members to expand the operational efficiency of all shifts

Ensures all aspects of the front of house operates effectively and efficiently, and our guests receive the best dining experience

Embraces, understands and executes the Company mission, values, vision and culture

Completes other managerial tasks as needed or assigned

Embraces, understands and executes the Company mission, values, vision and culture

All other duties as assigned

REQUIRED COMPETENCIES:

Minimum 2 years’ experience, in restaurant and/or hospitality restaurant. Preferred high-volume and fast pace restaurant experience

Outstanding and professional verbal and written skills; with strong ability to multi-task.

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence

Ability to lead by example, inspire and motivate team spirit and effectively present information in one-on-one setting and/or small…