Assistant General Manager - DMV

Assistant General Manager

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We’re looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring an Assistant General Manager in the DMV! This individual will have the ability to travel to any of our DMV locations.

• Overseeing daily operations of your shop while acting as the manager‑on‑duty—from preparing the shop for opening, executing service, to closing—all at the highest level.
• Proactively solving any problems that arise at the shop and taking initiative to keep the shop running at its best, most efficient capacity.
• Manage and lead shop and kitchen supervisors, and team members to ensure the best service is provided to our guests in alignment with CYM core values.
• Work with supervisors and hourly team members to create a positive, efficient work environment.
• Supporting Call Your Mother’s high operational standards by holding yourself and your team to provided checklists, recipe specs, and other standardized tools.
• Manage maintenance and upkeep of all equipment and the shop’s surroundings—trash pickup, linens, deep cleaning and/or storage organization.
• Continued focus on all Serve Safe food safety standards and commitment to shop safety.
• Collaborate with GM to oversee food and beverage management, including inventory, ordering, and budget with regard to food, beverage and labor goals.
• Collaborate with GM on recruiting, hiring, training, and conducting performance evaluation of team members.
• Work with GM to confirm that scheduling each shift and position is covered at its best ability; if there is an issue (call‑outs, emergency) the manager is on‑call to solve it in the best interest of the shop.
• Work in the shop 5 days a week (at least one of which is a Saturday or a Sunday).

• At least 1 year of experience in a restaurant management role.
• Foundational understanding of P&L, cost of goods sold, labor/scheduling, training & team development, food quality standards.
• Serve Safe Manager’s Food Safety Certification or willingness to obtain.
• Ability to coordinate multiple tasks such as food and labor cost while maintaining required standards of operation in daily shop activities.
• Hospitality-oriented and passion for the guest experience.
• Hands‑on managing style, willing to lead by example.
• Proactive initiative and big‑picture thinking.
• High‑energy, positive can‑do attitude that thrives in fast‑paced environment.
• Treat others with kindness and respect.
• Align with our core values of Vibrancy, Integrity, Energy, Belonging and Seizing the Moment.
• Team player and always willing to help others.
• Work calmly and effectively under pressure; seek to solve problems.
• Clear and efficient communication; proven coaching and leadership skills for a diverse staff.
• Flexible shifts and schedules, inclusive of weekends and holidays.

• Starting salary: $60,000 and a 10% bonus opportunity.
• Exciting opportunities for growth and development—strong foundation to grow leadership skills and advance career.
• Great people, real support, and incredible VIBES with a positive, people‑first culture.
• Health, dental, and vision insurance (for full‑time staff averaging 30+ hours/week), 4% employer match 401(k), paid vacation, paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and Duo Lingo reimbursement, team building activities, and more.

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.